Remote Jobs
Associate Project Manager - Knowledge Content Manager (Remote)
What's your preference?
Job Description
- Req#: 35626
Employer Industry: Immigration Services
Why consider this job opportunity:
- Salary up to $106,800.00
- Comprehensive benefits package including health insurance, life and disability insurance, and a retirement savings plan
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on knowledge management processes
What to Expect (Job Responsibilities):
- Develop and manage knowledge content used by agents in the contact center
- Build and maintain knowledge base in SharePoint or other Content Management Systems
- Assess knowledge base needs and resolve inaccuracies or gaps quickly
- Create training materials to support the knowledge management process
- Communicate with project stakeholders and coordinate project management activities
What is Required (Qualifications):
- Bachelor's degree in a related field
- 3-5 years of project management experience
- 3+ years of Knowledge/Content Management or Information Governance experience
- 1-3 years of immigration law experience
- 3+ years of analytics, plain language, and business writing skills
How to Stand Out (Preferred Qualifications):
- Experience working in a contact center with knowledge of trends and best practices
- Experience developing content tailored to the needs of contact center agents and customers
- Experience in a government or federal contracting environment
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP)
#ImmigrationServices #KnowledgeManagement #ProjectManagement #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.