• Job Description

  Req#: 110329

  Job Details

  Job Location: North Carolina - Charlotte, NC

  Position Type: Full Time

  Salary Range: Undisclosed

  Description

  CEENTA is seeking a highly skilled and compassionate Audiology Manager to lead and oversee the operations of our audiology department. As the Audiology Manager, you will play a pivotal role in managing a team of dedicated audiologists and support staff, ensuring the highest standards of patient care, and driving the delivery of innovative audiological services. You will be responsible for developing and implementing clinical protocols, managing departmental workflows, and ensuring compliance with regulatory standards, all while fostering a collaborative, patient-centered environment.

  Primary Objective

  The Audiology Department Manager is responsible for the operations of CEENTA’s Audiology department to ensure a productive environment for the Audiology team and maintain CEENTA’s standards for a patient-centered experience.

  Essential Functions

  • Overseeing the daily operations of the CEENTA Audiology department regarding staff, schedules, operations and procedures.

  • Consultations with Sr. Director of Ancillary services for establishing departmental policies, business operations and long-term planning for CEENTA Audiology department.

  • Collaboration Calibration with all departments, management and staff.

  • Evaluating and implementing standard diagnostic and rehabilitative established protocols as advised by the clinical audiologist based on evidence-based practice.

  • Completing regular clinical Audiology site visits.

  • Scheduling of all Audiology equipment, repairs and purchasing.

  • Leading and coordination of regular Audiology meetings.

  • Scheduling, preparing and advising Audiology staff during regularly established coaching sessions.

  • Overseeing the continued development of CEENTA’s Audiology Extern Program.

  • Reconciling, evaluating and management of hearing aids and supplies.

  • Completing and submitting required paperwork and scheduling appointments for third party payers.

  • Review of audiology department denials and working with revenue cycle of decreasing first pass denials.

  • Ability to meet the physical and mental demands of the position.

  • The ability to work on-site.

  • Predictable, reliable, and prompt attendance.

  Skills and Abilities

  • Knowledge and ability to use Noah.

  • Proficient in Epic.

  • Knowledge in Excel.

  • Ability to use Microsoft Word and Teams.

  • Ability to communicate professionally (written and verbal).

  Core Competencies

  • Active learner

  • Attention to detail

  • Effective communicator

  • Adaptability

  • Building a successful team

  • Coaching

  • Leading others

  • Patient focus

  Clinical Competencies

  N/A

  Training Period

  Training period would consist of learning general knowledge of CEENTA policies and procedures, including Audiology-specific policies and procedures. Learning all computer-based operations software. Site visits at all CEENTA locations with Audiology specialty.

  Accountability

  Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

  Education

  Bachelor’s degree in Business or Healthcare related field required..

  Experience

  • 3+ years management experience preferred.

  Certificates, Licenses, Registrations

  N/A

  Work Environment

  The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Supervisory Responsibilities

  Manages all Audiology staff, including Audiologists, Audiology Assistants and Audiology Administrative Assistant.

  Position Type and Expected Hours of Work

  Full-time, 40 hours per week Monday through Friday. Additional time will be required as business needs dictate.

  Physical and Mental Requirements

  The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Physical Demands:

  • Ability to sit and remain in a sedentary position.

  • Ability to travel to all Audiology department locations.

  • Ability to lift 20 lbs. when needed.

  • Ability to sit during meetings of varying duration.

  Mental Demands:

  • Ability to problem solve and provide appropriate recommendations, conclusions and implementations of policies and procedures which ultimately affect patient care.

  • Ability to be flexible while working through daily demands.

  • Ability to thrive in a fast-paced environment.

  • Ability to have sensitivity and discretion while leading Audiology staff.

  • Ability to always maintain a professional demeanor.

  Travel

  Regular travel to all CEENTA Audiology locations.

  Other Duties

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.

  A Typical Day in the Position

  A typical day in this position would consist of ever-changing daily activities due to the current needs of the Audiology department. All activities would revolve around maintaining a successful patient-centered environment.

  Qualifications

  
  

• About the company

  Charlotte Eye Ear Nose & Throat Associates provides care for eyes ears nose and throat, and lasik eye surgeries in the charlotte, nc area.

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