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Automation and VFD Support Specialist
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Job Description
- Req#: JR00015853
Employer Industry: Industrial Automation
Why consider this job opportunity:
- Salary range between $57,400 and $106,600
- Work remotely from anywhere in the United States
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health, life, and disability insurance
- Employee Stock Acquisition Plan and 401k Savings Plan with company contributions
- Supportive work environment that values diverse backgrounds and ideas
What to Expect (Job Responsibilities):
- Provide technical support via phone and email for Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMIs), and Variable Frequency Drives (VFDs)
- Assist customers with drive programming, parameter configuration, and integration with control systems
- Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
- Maintain detailed documentation of support cases and solutions using Salesforce Case Management
- Provide on-call technical support during evenings and weekends on a rotating schedule
What is Required (Qualifications):
- Bachelor’s degree and 2 years of relevant electrical or technical experience, or associate's degree and 4 years of relevant experience, or High School Diploma/GED and 6 years of relevant experience
- Knowledge of how Programmable Logic Controllers (PLCs), Human Machine Interfaces (HMIs), and Variable Frequency Drives (VFDs) work
- Firm understanding of electricity principles and troubleshooting of PLCs and VFDs
- Effective communication skills in English, both verbal and written
- Candidates must already have work authorization to work in the U.S.
How to Stand Out (Preferred Qualifications):
- Knowledge of or direct experience with motors, control system wiring, and communication protocols (Modbus, BACnet, etc.)
- Experience in HVACR, Water/Wastewater, and/or Industrial Applications of VFDs and Motors
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