• Job Description

  Req#: 3006

  Position Summary

  The AVP, Consumer Lending Manager is responsible for handling the full scope of operations for underwriting and funding of all direct and indirect consumer loan products. In addition, the incumbent collaborates with the Consumer Lending Servicing team on consumer loan funding requirements specific to vehicle titles, insurance products and document retention procedures. Collaboration with consumer loan origination systems administrators is expected to ensure business rules and workflows align with loan policies and risk tolerance levels, as well as industry best practices.

  The incumbent provides leadership for all origination activities including underwriting, processing, document drawing and funding and has broad knowledge in both current and future systems necessary for growth. This includes recommendation and implementation of procedural changes for improvements in unit accuracy and efficiency. This incumbent also shares responsibility with other management for ensuring that Consumer Credit Administration supports Technology Credit Union’s (Tech CU’s) quality service goals.

  Responsibilities

  Essential Duties :

  • Ensures all consumer loan underwriting, document preparation and funding functions are performed competently and according to service level agreements and in accordance with Tech CU policies, standards, procedures and governing regulations for the following products:
  • Direct and Indirect Auto Loans
  • Direct Vehicle Loans
  • Credit Cards
  • Solar Assumption and Solar Unsecured Loans
  • Unsecured Personal Loans and Lines of Credit
  • Share/Certificate Secured Loans
  • Ensures the following functions are completed competently and according to service level agreements:
  • Loan decisioning, processing and funding
  • Processing of daily loan notices, including regulatory required notices
  • Imaging all documents after loan bookings
  • Processing new insurance products
  • Conducts sample review and audit of daily tasks to ensure policies and procedures are being followed.
  • Oversees loan origination system performance and promptly notifies appropriate personnel if any issues are identified.
  • Communicates regularly with Member Contact Center and Branch management teams to supervise overall loan origination.
  • Generates monthly tracking and sample audit reports.
  • Ensures quality assurance audits are completed in a timely manner.
  • Assists with Tech CU website content management specific to consumer loan products.
  • Provides recommendations and assists in the development and implementation of a digital consumer lending experience through Tech CU’s retail, indirect, online and mobile channels.
  • Creates and monitors daily performance metrics and reports on department performance against approved operational goals and objectives.
  • Participates in audits and exams.
  • Reviews and responds to issues identified in audits/exams and regulatory reports.
  • Serves as primary point of contact for overall direct and indirect consumer loan origination processes, which includes ongoing communication with front line management staff.
  • Leads Consumer Lending project initiatives, which includes working with internal and cross-functional teams.
  • Is responsible for the guidance, training and performance evaluations of the underwriters, processors and specialists assigned to the team.

  Supervisory Functions

  • Establishes scope of authority, schedule and responsibility for direct reports.
  • Engages with direct reports and peers to align goals with organizational goals and objectives, establishes performance metrics, provides feedback and develops talent.
  • Manages and monitors budget to maximize operating efficiencies.
  • Reviews and responds to issues identified in audit and regulatory reports.
  • Supports established policies and procedures, recommending changes as needed.
  • Effectively manages a hybrid workforce (onsite and remote) through strong communication, collaboration and engagement practices.

  Work Schedule

  • Full-time; typically 40 hours/week
  • Flexible within core business hours, Pacific Time, M-F
  • Flexibility to occasionally work early or late hours, and extended weekend hours, typically with advance notice.

  Workplace Essentials

  • Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
  • Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
  • Complies with Tech CU policies and procedures.
  • Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
  • Complies with requirements imposed by federal, state and local regulatory agencies.
  • Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

  Qualifications

  Education: BA/BS degree in a business discipline (or equivalent experience).

  Experience: 5+ years of increasing experience in related disciplines, including exposure to loan policies and perfecting security interest, in a financial institution environment. Previous funding experience is desirable.

  Knowledge/Skills/Abilities:

  • Strong management, analytical and problem resolution skills.
  • Solid understanding of loan documentation and operational needs.
  • Strong organization, verbal and written communication skills.
  • Strong awareness of collateralized lending processing rules, regulation, policies and procedures.
  • Fundamental knowledge of current State and Federal laws (Regulation Z, Regulation B, Military Lending Act, Fair Lending, and the Fair Credit Reporting Act).
  • High ability to prepare and analyze reports using Microsoft Excel.

  Licensing/Certifications: Upon employment, must enroll and maintain registration with Nationwide Multistate Licensing System (NMLS) under Tech CU’s company registration.

  Travel: May be required to occasionally attend offsite training, meetings or events, typically with advance notice. Overnight travel unlikely.

  Typical Working Conditions: Office environment with interaction with a variety of internal and external parties. May work remotely as determined by business need and individual performance.

  Equipment Used: Routinely uses standard office equipment, including computer, phone, copier and other devices.

  Physical Requirements:

  • Ability to sit 85% of the day.
  • Keyboard and read computer screen for 90% of time during which one is seated.
  • Ability to stand 10% of the day and periodically lifts files weighing up to 5 lbs.
  • Communicate via phone 10% of day.

  EQUAL EMPLOYMENT OPPORTUNITY

  Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  PAY AND BENEFITS

  This is a grade 107 position, with a salary range from $106,000 to $154,000 with bonus potential of 10%. The anticipated range for new hires is between the low-end and midpoint of the range, depending on experience. Tech CU is a pay-for performance organization that benchmarks base pay to the 50th percentile of our market and we provide incentive-based compensation aligned with successful accomplishment of individual and corporate goals. The salary mentioned above is based on working in San Jose, CA. Salaries are based on the geographic location in which you live if working remotely.

  Additionally, Tech CU provides health care benefits, life and disability insurance, 12 paid holidays and 401k with a company match; along with employee paid voluntary benefits. 7.08 Paid Time Off (PTO) hours accrue per bi-weekly paycheck (23 days per year) and will increase with length of service. Eight hours of Voluntary Time Off (VTO) are granted to full time employees annually to dedicate time to charitable organizations. Leaves of absences are available in adherence with state and federal regulations.

• About the company

  Tech CU is a Silicon Valley-based credit union.

Notice