• Job Description

  Req#: C0020-25-1223?language=en&page=304&sort=publicationDateDesc

  Job summary

  To provide secretarial support to Consultants and their teams with particular responsibility for audio typing clinic letters, general copy typing correspondence, minutes and reports and booking of outpatient appointments. To provide administrative support to the department/Clinical Team.

  The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.

  Main duties of the job

  *Arranging patients' appointments as required under direction of the Medical Secretary Supervisor

  *To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical

  nature

  *Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits

  *Receiving and dealing with telephone enquiries as appropriate

  *To maintain the Consultant's diaries as required

  *Input and look up patient data on Trust IT systems in accordance with Trust policy

  *To ensure Consultant's post is opened daily and dealt with accordingly

  *Arrange meetings and appointments as necessary

  *To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work

  *Obtaining & receiving hospital notes from Medical records Department as required using the case note tracking system

  *Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

  *Photocopying, scanning letters and documents as required

  About us

  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

  Details

  Date posted

  30 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  304-1094810

  Job locations

  Queen Elizabeth Hospital

  Mindelsohn Way

  Birmingham

  West Midlands

  B15 2TH

  
  

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Person Specification

  Qualifications

  Essential

  • *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in a clerical environment

  Desirable

  • *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

  Experience

  Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems

  Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

  Additional Criteria

  Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

  Desirable

  • *Ability to work under pressure and deal with stressful situations

  Person Specification

  Qualifications

  Essential

  • *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
  • *Business Administration NVQ level 3 or equivalent experience in a clerical environment

  Desirable

  • *AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

  Experience

  Essential

  • *Experience of dealing with the Public/Customer service experience
  • *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • *Experience of using IT systems

  Desirable

  • *Experience of working in a busy environment
  • *Experience of working in Healthcare

  Additional Criteria

  Essential

  • *Work effectively and flexibly as part of a team to meet the needs of the services
  • *Confident in dealing with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature open and flexible approach to work
  • *Demonstrates care and compassion
  • *Good inter-personal and communication skills.
  • *Good organisational skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation and commitment
  • *Ability to travel to multiple sites

  Desirable

  • *Ability to work under pressure and deal with stressful situations

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Queen Elizabeth Hospital

  Mindelsohn Way

  Birmingham

  West Midlands

  B15 2TH

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Queen Elizabeth Hospital

  Mindelsohn Way

  Birmingham

  West Midlands

  B15 2TH

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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