• Job Description

  Req#: 1052624

  A great opportunity to take the next step in your career

  MINISTRY OVERVIEW

  Dedicated to making life better for people in British Columbia, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

  A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

  GDX - DIVISIONAL OVERVIEW

  The Government Digital Experience Division (GDX) is responsible for ensuring government services and information are available online through government’s main web presence at www.gov.bc.ca, and that ministry programs and services are informed by the input and experiences of the people in British Columbia.

  GDX works to help government understand the informational needs of people in the province, and to help the public find and access the services they need from government. GDX supports people-focused policy development and great service experiences. The division delivers products and services to ministry partners and organizations including design and delivery of public engagement projects, field research with service users, plain language writing of online service information, analytics, and training. It supports the technology of online applications and websites including gov.bc.ca, and the technology that delivers news releases.

  The Connected Service Experiences team works across government to support ministries in the design and delivery of inclusive, accessible and equitable service experiences for people in British Columbia.

  This team takes an evidence-based approach to the design of citizen experiences, applying research, design and evaluation methodologies to all aspects of both digital and non-digital services, information and policy.

  This is a new branch created as a result of the success of connecting services for real people during the pandemic and is responding to direction in government’s mandate to support all of government to create accessible multi-channel services. The branch provides leadership and expertise and bring together teams and disciplines to support ministries, partners and the public to modernize government services and leverage best-in-class digital and non-digital tools. This role will lead portfolios that will be organized around priority streams of work including CleanBC, Health and Emergency Coordination.

  In this work, GDX aims to build capacity with the teams we work with and will work together with interaction designers, researchers, service designers, content writers, strategists, evaluators and project managers.

  
  JOB OVERVIEW

  To provide authoritative advice, interpretation and/or consultation services while leading a team of content specialists who provide professional expertise in the delivery of services specific to the area of specialty.

  Job Requirements:

  Education and Experience

  • Post-secondary degree in a related field (user experience design, communications, content design, English, library science) and 4 years of progressive and recent, related experience.
  • An equivalent combination of education and experience may be considered.
  • Experience leading a team responsible for web content development, writing or the design, delivery and continuous improvement of high-quality digital products and services.
  • Experience managing complex, high profile cross-government/agency projects with multiple interdependencies.
  • Experience supervising staff, including assignment of work, development and evaluation of performance plans, mentorship, approval of leave, response to grievances and initiation of disciplinary processes.
  • Experience building and maintaining collaborative relationships with senior leaders in internal and external organizations.
    

  Preference may be given to applicants with experience in the following areas:

  • Negotiating agreements and/or managing budgets.
  • Experience managing complex digital and/or information technology and/or integrated analytics projects.
  • Briefing senior executives within an organization.
  • Working with Government Communications and Public Engagement.
    

  For questions regarding this position, please contact GDX.HR@gov.bc.ca
  

  About this Position:

  The BCGEU has agreed to a temporary exclusion for this position. This is effective immediately and is limited to August 2, 2024. The status of this position is under review for permanent exclusion and if agreed to, will be excluded from the union. The ministry will be seeking permanent exclusion from the union prior to the expiration date listed above. Please be aware that in the event this position’s exclusion status is denied, this position will be evaluated according to the Public Service Job Evaluation Plan and placed in the Bargaining Unit.
  
  There are currently 2 permanent positions available.

  
  Remote work is allowed. This position can work up to full time from their home in British Columbia subject to an approved Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

  
  An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

  
  Employees of the BC Public Service must be located in BC at the time of employment.

  Working for the BC Public Service:
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

  The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.

  Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

  Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

  Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

  IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  

  Additional Information:
  A Criminal Record Check (CRC) will be required.

  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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