• Job Description

  Req#: C9391-25-2069?language=en&page=373&sort=publicationDateDesc

  Job summary

  General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

  • Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
  • Review the actions and instructions generated from the transcription service when requested.
  • Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
  • Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
  • Respond to requests from clinicians to type up urgent letters when required.
  • Ensure all patient demographics and contact details are kept up to date on Cerner.
  • When accessing patient records ensure computerised tracking systems are used appropriately.
  • Phone patients to provide instructions, reminders and information where necessary.
  • Attend and participate in meetings relevant to the role as required.
  • Provide patient navigation services for satellite and off site locations.

  Main duties of the job

  Patient Pathway Navigator Band 4 - Oncology

  We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free

  Our team has pioneered the implementation of the new patient pathway roles with great success - and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.

  The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics.

  You would be part of the patient pathway from referral to discharge and would be the patients' first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.

  • Typing and data-entry skills
  • The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust's core values in all your interactions.

  For further enquires and/or to visit the department please contact

  Fiona Moore - Clinical Pathway Manager x33667 or 0207 4726778

  About us

  The Royal Free London NHS Foundation Trust has around 900 beds and employs around 5,000 people. As well as services for local people, such as an accident and emergency services and all branches of medicine and surgery, the Trust is renowned for a large number of specialist services. These include: solid organ transplantation, nephrology and hepatology, HIV and infectious diseases, plastic surgery, immunology, amyloidosis and scleroderma. The Royal Free is a leading cancer centre with a range of specialist diagnostic and treatment services in oncology. The Trust is the London Cancer Centre for Hepatobiliary Cancer, Renal Cancer and Skin Cancer and has a world renowned Neuroendocrine Tumour Unit.

  Details

  Date posted

  11 November 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £33,094 to £36,195 a year per annum inclusive of HCAS

  Contract

  Fixed term

  Duration

  18 months

  Working pattern

  Full-time

  Reference number

  391-RFL-7090869-B

  Job locations

  Royal Free hospital NHS Trust

  Pond street

  Hampstead Heath London

  NW3 2QG

  
  

  Job description

  Job responsibilities

  Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

  Job description

  Job responsibilities

  Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

  Person Specification

  Royal Free World Class Values

  Essential

  • Demonstrable ability to meet the Trust Values

  Education and professional qualifications

  Essential

  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent

  Desirable

  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development

  Experience

  Essential

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems

  Desirable

  • Experience of managing and prioritising own workload and working to deadlines

  Skills and aptitudes

  Essential

  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality

  Desirable

  • Knowledge of Cerner
  • Awareness of National and Trust pathway targets (such as 18 week RTT target)
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly
  • Ability to use databases

  Person Specification

  Royal Free World Class Values

  Essential

  • Demonstrable ability to meet the Trust Values

  Education and professional qualifications

  Essential

  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent

  Desirable

  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development

  Experience

  Essential

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems

  Desirable

  • Experience of managing and prioritising own workload and working to deadlines

  Skills and aptitudes

  Essential

  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Excellent customer care practice, being polite, sympathetic, patient and diplomatic
  • Understanding patient confidentiality

  Desirable

  • Knowledge of Cerner
  • Awareness of National and Trust pathway targets (such as 18 week RTT target)
  • Ability to confidently interact and share knowledge with staff at all levels
  • Proof of continuous learning and development
  • Ability to learn and assimilate information quickly
  • Ability to use databases

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Royal Free London NHS Foundation Trust

  Address

  Royal Free hospital NHS Trust

  Pond street

  Hampstead Heath London

  NW3 2QG

  
  

  Employer's website

  https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal Free London NHS Foundation Trust

  Address

  Royal Free hospital NHS Trust

  Pond street

  Hampstead Heath London

  NW3 2QG

  
  

  Employer's website

  https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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