Compensation Amount:

48,000.00 USD Annual

Job Summary:

The Banquets & Events Manager is responsible for the sales, planning, coordinating and execution of banquets and events for guests of the property. With a strong attention to detail and creativity, this position will oversee all aspects of banquet and event planning, from conceptualization to execution, ensure that each banquet and event is tailored to the guest’s preferences.

Job Description:

ESSENTIAL FUNCTIONS

• Acts as the first point of contact when selling and promoting banquet and event space.
• Acts as the primary point of contact for vendors and suppliers who are supplying their services to a banquet or event at the property.
• Works closely with guests to understand their banquet or event requirements, preferences and budget to develop a customized proposal and package that meets their needs and exceeds their expectations.
• Schedules venue tours and menu tasting with guests.
• Coordinates with the Executive Chef on menu planning and costing.
• Creates Banquet Event Orders (BEO) and communicates this information to the Director of Food & Beverage, Executive Chef and other banquet staff.
• Communicates with the Property Controller and Director of Food & Beverage in the timely execution of deposits, inventory, and invoices.
• Works in collaboration with the Operations Systems Manager to make sure point-of-sales systems are set-up properly and tested prior to the banquet or event.
• Works in collaboration with department staff to coordinate banquet or event logistics including venue selection and layout, set-up, audiovisual equipment and take down.
• Coordinates food service between kitchen and banquet staff.
• Serves as the primary point of contact for guests during the day of the event by addressing inquiries and providing assistance throughout the banquet or event to ensure a positive guest experience.
• Supervises banquet staff throughout the entire banquet or event.
• Resolves guest complaints with the assistance of the Food & Beverage Director.
• Conducts post-event evaluations to assess the success of each event and identifies areas for improvement and opportunities for future banquets and events.
• Schedules, facilitates and takes notes during weekly meetings with department staff.
• Manages inventory and supplies for banquet and event operations.
• Recruits, schedules and trains banquet and event staff.
• Monitors and evaluates staff performance, providing feedback and coaching, as needed.
• Responsible for review and approval of department payroll.
• Ensures compliance with health and safety regulations.
• Works in collaboration with marketing to promote banquets and events.
• Performs other duties as assigned by the Director of Food & Beverage.

SKILLS AND KNOWLEDGE REQUIREMENTS INCLUDE

• High school diploma/G.E.D. equivalent required; Associate’s degree in business management, event planning or related field preferred.
• At least two years’ supervisory or management experience required, experience in catering, banquets or food and beverage management, preferred.
• TIPS Certification or ability to obtain and maintain, required.
• Food Protection Manager Certification or ability to obtain and maintain, required.
• General knowledge of industry standards regarding sanitation.
• Speech recognition and clarity, including the ability to understand the speech of guests and coworkers and the ability to speak clearly so that you can be understood by guests and coworkers in English.
• Excellent organizational skills, able to perform under time constrains and deadlines with attention to detail. Ability to problem-solve and act as a team leader.
• Ability to interact with a wide variety of people, including guests and coworkers.
• Valid driver’s license required to travel between facility locations.
• Computer proficiency with the ability to use common business software applications such as Microsoft Office.
• Ability to operate a point-of-sale (POS) system, including ability to consistently handle monetary transactions.
• Familiarity with sales and marketing tools.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying and pushing up to twenty-five (25) pound regularly, thirty (30) to thirty-five (35) pounds frequently, and up to fifty (50) pounds occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Ability to work a flexible schedule, including evenings, weekends and holidays according to department needs.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, copier, scanner, fax)
• Point-of Sale (POS) system

Are you a passionate and detail-oriented banquet & event professional looking for an exciting leadership opportunity at a Minnesota’s #1 rated family destination? Giants Ridge, managed by Guest Services, is seeking a Banquets & Events Manager to oversee the sales, planning, and execution of memorable events, from intimate gatherings to large-scale banquets. This role offers the chance to showcase creativity, leadership and exceptional customer service while working in a dynamic resort setting.

This is your chance to manage unforgettable banquets & events in a breathtaking resort setting while enjoying a competitive salary and commission opportunities. Apply today and become part of the Giants Ridge team!

This is a $48,000 – 52,500 salaried position with commission opportunities.

What We’re Looking For:

• Banquet & event planning, catering or food & beverage management experience (2+ years, preferred).
• Strong leadership, sales and organizational skills with a passion for hospitality.
• Ability to multitask, problem-solve, and deliver high-quality service under time constraints.
• TIPS Certification & Food Protection Certification (or willingness to obtain).
• Proficiency in Microsoft Office, POS systems and sales tools.
• Flexible Schedule – Must be available for evenings, weekends and holidays.

Why Work at Giants Ridge?

• Comprehensive Health Coverage – Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support. We also offer HSAs, FSAs and more to help you manage healthcare costs.
• Retirement Savings – Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security.
• Paid Time Off – Take time to rest, relax and recharge with generous PTO.
• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Golf Privileges – Hit the greens with complimentary golfing at our two championship golf courses.
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! – Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.