• Job Description

  Req#: 51866

  JOB SUMMARY:

  Manages and administrates the activities of the Banquet Department team as it relates to hiring, training, standard procedures, communications between departments and the consistency and quality of the product and services provided to the customer. Manages and administrates all front and back of house operations for the convention center to ensure the successful execution of conferences and events. Works directly with Assistant Banquet Managers to ensure accuracy of events, timeliness of food service, client relations and employee engagement.

  ESSENTIAL JOB FUNCTIONS:

  • Directs and oversees the proper execution of events, by coordinating and managing the efforts of the Assistant Banquet Managers and hourly support staff.
  • Exercises the general responsibilities necessary to minimize operation cost and maximize operational profits.
  • Establishes policies and procedures with all support departments to include the addition of an in-house audio/visual department.
  • Exercises rights over the departmental P&L and provides mid-month update and shift of focus to meet financial obligations.
  • Supervise staff/employees to ensure proper execution of company standards and a high level of guest satisfaction.
  • Ensures the development of subordinate staff with on-going training.
  • Performs continual inspection of all areas under jurisdiction to insure standards of maintenance, and sanitation are adhered to at all times.
  • Maintains healthy working relationships and professional climate. Must interface effectively with senior departmental management, peers, employees and guests.
  • Complies with directives and policies from senior department management
  • Individual is capable, team focused, has high integrity, passionate and loyal to the Caesars brand.
  • Sets, develops, communicates and adheres to standards including, set up, food and beverage, health and sanitation in addition to fire codes.
  • Assists Assistant Banquet Managers with pre-function briefing with servers to include timing, menus, customer expectations, side duties and assignment of server stations. Assures VIP tables are staffed with best staff available. Assures that all banquet checks are accurate, presented on a timely basis to customer for signature and posted on the day of event. Assures that Manager reports are completed and communicated on a timely basis.
  • Thorough Knowledge of issues such as fire, accident, loss and theft, emergency procedures, gaming, liquor sales and consumption.
  • Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, contracts, general correspondence and similar written materials.
  • Must possess excellent communication skills both spoken and written. Requires the ability to formulate memos, letters, programs, numerous technical requests as well as the ability to articulate clear and concise information to clients and fellow team members.
  • Ability to make the best use of time, resources and personnel to a high degree of effectiveness and productivity.
  • Ability to learn and perform all the essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
  • Reviews menus with culinary and stewarding. Reviews special menu needs, description of menu items and presentation.

  QUALIFICATIONS:

  • Work requires effective communication in English, both verbal and written form in a professional manner.
  • Work requires 5-7 years of a Manager level in Banquet, Catering and Convention experience
  • Must present a neat and professional appearance.
  • Work requires ability to compile, compute, and analyze pertinent data needed for reports
  • Work requires flexibility to work various shifts.
  • Work requires knowledge of computer programs including: Word, Excel, Windows, LMS.

  PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

  Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.

  Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

• About the company

  Caesars Entertainment, Inc. was a Paradise, Nevada based business that was the largest owner, operator and developer of casinos throughout the world.

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