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Job Description
- Req#: 8005
- Oversees food & beverage service and ensures guest satisfaction with orders delivered in a timely manner.
- Assists in retaining and motivating employees.
- Provides high quality service and product to guests while adhering to budget constraints by managing the food & beverage operations in accordance with company policies and procedures.
- Monitor and control the maintenance/sanitation of the outlets and equipment to protect assets, comply with regulations and ensure quality service.
- Must schedule hourly team members.
- Ensures compliance with all regulatory controls and the State Gaming Agency.
- Knowledge of safety procedures to ensure employee and guest safety.
- Maintains company operating standards.
- Demonstrates professionalism that reflects our brand and company values.
- Ability to extend complimentaries in accordance with the property comp matrix.
- Other duties as assigned.
- Must be RAMP and Serv-Safe certified.
- Three full years of employment in related position.
- Requires thorough knowledge of restaurant/bar practices and procedures.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be able to work in smoke filled environments.
- Must have full working knowledge of POS.
- Must be able to qualify for and maintain licensure as required by the State Gaming Agency.
- Must have knowledge of approved Responsible Gaming Program.
- Required to work nights, weekends, and/or holidays.
- High school diploma or equivalent required; some college preferred.
- 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
- Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Handling, carrying or lifting items weighing up to 50 pounds.
- Ability to stand and ability to sit for long periods of time.
- Ability to use hands and fingers to handle and feel; use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch
- Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.
- Use of going up and down 31 stairs multiple times per day and elevators
- 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You may occasionally work in an environment where smoking is allowed.
Overview
Function (Scope and Main Purpose of Job)
Responsible for the daily operations of the food & beverage operation. Works hands-on with food & beverage personnel to ensure highest quality of operational execution within established concepts.
Responsibilities
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties
Qualifications
Job Requirements (skills, knowledge, and abilities)
Educational Requirements
Physical Requirements
Working Conditions
About the company
One of the largest gaming, retail and entertainment destinations in the country with slot machines, table games, nationally-acclaimed restaurants and a luxury AAA Four Diamond rated hotel.