• Job Description

  Req#: 478124

  Job Description

  Position: Beverage Manager	FLSA Status: Exempt
  Location: Casino/Golf/Hotel	Grade Level: see wage scale
  Department: Food & Beverage	Minimum Age: 21
  Reports To: Director of Food & Beverage	Shift: Day, Swing

  Position Summary

  Responsible for managing all aspects of Lounge, Banquet Beverage, and Floor Beverage operations, ensuring services and offerings are commensurate with guests’ expectations while consistently enforcing the established service standards.

  Essential Functions

  • Manages the daily operations and administrative responsibilities of all Chinook Winds Beverage operations.
  • Works in conjunction with the Banquet Manager in the development, implementation, and maintenance of Beverage policies and procedures.
  • Attends meetings related to Beverage operations to ensure compliance with Chinook Winds policies, OLCC, NIGA, Tribal policies, State Compact, and Tribal gaming regulations.
  • Ensures the execution of service expectations and core values.
  • Ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Responsible for all long- and short-term planning and day to day operations of Chinook Winds Beverage programs.
  • Responsible for the development and execution of the Beverage Department budget and MBOs.
  • Develops, implements, and maintains all related service standards .
  • Develops, implements, and evaluates goals, objectives, programs, promotions, budgets, policies and procedures for Beverage operations cost controls and reporting requirements.
  • Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and customer care are enforced.
  • Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
  • Ensures the appropriate team member scheduling and staffing is sufficient.
  • Completes, monitors, and develops staff through evaluation and development plans.
  • Mentors, trains and develops staff as it relates to service and sales.
  • Trains employees in designated areas and monitors progress.
  • Develops and maintains a teamwork environment.
  • Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
  • Develops, implements, and monitors programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations.
  • Keeps current on trends within the hospitality, convention, restaurant, vacation and travel industries.
  • All other duties as assigned

  Position Qualifications

  Competency Statements

  Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

  Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.

  Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.

  Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

  Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

  Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

  Education

  High School Diploma or GED

  AA or BA in Hospitality preferred

  Experience

  Five years Management experience in the Gaming/Hospitality industry

  Five years minimum experience in high-volume beverage operations.

  Experience in Beverage inventory and tracking systems required.

  Experience in dealing with Beer, Wine, and Liquor vendors required.

  Computer Skills

  Microsoft Office intermediate level to include Word, Excel, and Outlook

  Ability to troubleshoot, administer, and train others on POS system.

  Certificates & Licenses

  Valid Driver’s License

  Must obtain a Siletz Tribal Gaming License

  OLCC license

  Must obtain a Food Handlers Permit within 30 days of employment

  Must obtain VIP Permit within 30 days of employment

  Other Requirements

  Knowledge of regulations governing alcohol sales

  Availability to work a variable schedule including evenings and weekends per business needs and demands

  Professional business attire

  Physical Demands

  Physical Demands		Lift/Carry
  Stand	Constantly	10 lbs or less	Frequently
  Walk	Frequently	11-20 lbs	Frequently
  Sit	Not Applicable	21-50 lbs	Occasionally
  Handling/Fingering	Constantly	51-100 lbs	Occasionally
  Reach Outward	Constantly	Over 100 lbs	Not Applicable
  Reach Above Shoulder	Occasionally	Push/Pull
  Climb	Not Applicable	12 lbs or less	Frequently
  Crawl	Occasionally	13-25 lbs	Occasionally
  Squat or Kneel	Occasionally	26-40 lbs	Occasionally
  Bend	Frequently	41-100 lbs	Occasionally

  Not Applicable- Activity is not applicable to this occupation.

  Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.

  Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.

  Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.

  Other Physical Requirements

  Vision: Near and Far

  Sense of Sound

  Sense of Smell

  Sense of Taste

  Work Environment

  Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

  Working Conditions

  Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

  Employee Acknowledgement

  I have reviewed the job description and was given the opportunity to question its contents.

  Employee Signature: Date:

  Approvals

  Department Director: Date:

  HR Director: Date:

  General Manager: Date:

• About the company

  Chinook Winds Casino Resort Hotel is an outstanding option for beachfront accommodations in Lincoln City. Our warm and friendly staff is ready to welcome you to our resort with multiple restaurants, arcade, child care facility, casino, 18-hole golf course, fitness center and complimentary on-site shuttle service.

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