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Job Description
- Req#: 19798
- Graduate or Post Graduate degree in Engineering or a relevant field
- 10–12 years of extensive experience in customer engagement, strategic programs and delivery management
- Strong financial acumen, including revenue and cost management
- Proven ability to manage complex projects across multiple business areas
- Excellent communication skills to engage with senior leadership and diverse teams
- Experience with telecommunications industry
- Experience with Project Management methodology or similar frameworks
- Recognized thought leadership in delivering innovative solutions
- Develop and implement tailored CNS delivery strategies based on market unit and customer needs
- Build and maintain relationships with C-Suite executives to drive customer satisfaction and engagement
- Monitor financial KPIs and execute action plans to maximize revenue and ensure financial targets are met
- Oversee end-to-end project delivery, ensuring compliance with contractual obligations and quality standards
- Lead cross-functional teams to optimize workforce planning and enhance employee engagement
- Drive transformation initiatives to align operations with strategic goals and improve delivery efficiency
- Act as the primary customer interface and resolution point for any critical delivery issues
- Promote a culture of quality and continuous improvement across all delivery teams
Business Group Delivery Manager will play a pivotal role in driving customer-centric strategies within the Customer Business Team (CBT) and Market Unit. Partner and guide cross-functional teams, ensuring seamless execution of services that exceed customer expectations while maintaining alignment with contractual obligations. Will thrive in a dynamic environment focused on transformational initiatives, leverage leadership to strengthen relationships with C-Suite executives and spearhead operational excellence. Capitalize on emerging opportunities for sustainable growth.
Qualifications
You have:
It would be nice if you also had:
Responsibilities
About the company
Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.
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