• Job Description

  Req#: REQ-2026-19
  Employer Industry: Business-Process-as-a-Service (BPaaS) Solutions for HR, Payroll, and Finance
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within a rapidly expanding organization
  - Work remotely, providing flexibility in your work environment
  - Supportive and collaborative work culture that values innovative thinking
  - Engaging in professional development opportunities to enhance your skills
  - Competitive pay and the chance to work with a leading provider in the industry
  
  What to Expect (Job Responsibilities):
  - Respond accurately and timely to Tier 1 and 2 inquiries regarding Workday Access/Navigation, Benefits, and general HR
  - Utilize the knowledge base to research and provide efficient responses to inquiries
  - Escalate unresolved issues to the Account Manager or Pod Manager as needed
  - Participate in work intake reviews to enhance automation of audit activities and reporting
  - Identify and document areas for improvement or innovation through process change or automation
  
  What is Required (Qualifications):
  - High School Diploma required
  - Minimum of 2 years of related experience and/or training
  - Knowledge of employee benefits, COBRA, and other federal/regulatory requirements
  - Proficient PC skills, including Microsoft Office, Outlook, and HRIS
  - Ability to communicate effectively in English; French speaking is a plus
  
  How to Stand Out (Preferred Qualifications):
  - Bachelor’s degree preferred
  - Experience in a customer service or HR-related role
  - Familiarity with case management and contact center technologies
  - Strong analytical and research skills
  - Ability to thrive in a fast-paced, demanding environment
  
  #BPaaS #HRServices #RemoteWork #CareerGrowth #CustomerService
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Offering deployment, consulting, and in-application payroll, benefits and application management services (AMS)

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