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Job Description
- Req#: 34507
Employer Industry: Call Center Services
Why consider this job opportunity:
- Salary up to $16.50 per hour
- Quarterly bonuses based on performance
- Comprehensive insurance coverage, including Medical, Dental, Vision, and Prescription plans
- Access to professional development opportunities and tuition reimbursement
- Holistic wellness support through an Employee Assistance Program (EAP)
- Flexible remote work option available
What to Expect (Job Responsibilities):
- Answer incoming calls from consumers, addressing inquiries in accordance with performance standards and confidentiality policies
- Track and document all inquiries using applicable systems
- Facilitate the fulfillment of caller requests for materials via mail, email, or download
- Transfer/refer consumers to appropriate entities as needed
- Provide translation services for non-English speaking callers according to procedures
What is Required (Qualifications):
- High school diploma or GED required
- 0-6 months of relevant professional experience or equivalent combination of education and experience
- Must be fluent in English and a specified secondary language (Spanish)
- Six months of customer service experience
- Excellent soft phone and computer navigation skills
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with healthcare-related services
- Strong problem-solving abilities
- Ability to work independently in a distraction-free environment
- Previous experience with documentation and tracking systems
#CallCenterJobs #BilingualOpportunities #CustomerService #RemoteWork #CareerGrowth
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