• Job Description

  Req#: 87c38812-3099-4eaa-b0f7-71652296e8b6
  Employer Industry: Sports Apparel and Equipment
  
  Why consider this job opportunity:
  - Salary up to $29 per hour, depending on geographic market and experience
  - Robust benefits package for employees and their families
  - Opportunity to work in a diverse and inclusive environment
  - Engage with a company that values creativity, collaboration, and innovation
  - Chance to build strong relationships with retailers and customers in the running community
  - Work in a role that embraces and promotes a passion for movement and running
  
  What to Expect (Job Responsibilities):
  - Accurately enter and track customer orders, ensuring timely follow-up and communication
  - Respond to inquiries from representatives and accounts within 24 hours in a professional manner
  - Support daily queue responsibilities, including phone, chat, and email interactions with consumers in both English and French
  - Maintain an organized filing system for accounts, orders, and correspondence
  - Collaborate with cross-functional teams to investigate fraud orders and returns
  
  What is Required (Qualifications):
  - High school diploma required
  - Bilingual in English and French, required
  - Minimum of 1 year of customer service experience preferred
  - Proficient in Microsoft Word, Excel, and Outlook
  - Excellent verbal and written communication skills with attention to detail
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a customer service role within the sports or retail industry
  - Strong interpersonal skills that foster trust and effective working relationships
  - Ability to demonstrate innovation and initiative in improving products and processes
  - Familiarity with customer relationship management tools, such as Zendesk
  
  #SportsApparel #CustomerService #BilingualJobs #InclusiveWorkplace #RunningCommunity
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Brooks Sports, Inc., also known as Brooks Running, is an American sports equipment company that designs and markets high-performance men's and women's sneakers, clothing, and accessories.

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