• Job Description

  Req#: 23007770

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  How will you make an impact in this role as a Customer Care Advisor?

  • Provide best-in-class customer service, making it easy for small business owners to do business with us while strengthening the relationship & loyalty they have with us
  • Take inbound calls throughout the day; evaluate and analyze account information while recommending tailored solutions to small business owners
  • Solve different call reasons by using our various tools and systems.
  • Promptly and accurately respond to inbound phone servicing inquiries both in English and French
  • Responsible for adhering to all compliance standards per guidelines and metrics
  • Make a positive impact in each cardmember’s life, with focus on driving growth
  • Become part of a dynamic team that is passionate about improving customer experience while contributing to Amex’s growth

  Service Schedule: We are open from 9am to 9pm Monday to Sunday EST. Shifts are expected to range between these hours (Monday to Sunday).

  Minimum Qualifications
  Here are the skills and experiences we are looking for! Do these describe you?

  Fully bilingual in both French and English is a must

  • Flexibility and willingness to work in a shift environment
  • Exceptional ability to connect and engage with people
  • Ability to prioritize multiple tasks and identify opportunities while managing your time efficiently
  • Comfortable with learning and navigating digital technologies
  • Great problem-solving skills, with the aim to solve on the first contact
  • Results driven and Resourceful
  • Happy to work for a successful and well recognized global company that provides opportunity to grow your career, learn and lead every day

  Colleagues at American Express benefit from

  • Amex Culture: Embracing collaboration and offering support to colleagues. Flexible work arrangements with hybrid options with Amex Flex
  • Career Growth and Development: Grow your career in ways that are unique and meaningful to you. Be recognized for your contributions, leadership, and impact.
  • Diversity and Inclusion: Amex's commitment to our colleagues feeling seen, heard, and like they belong.
  • Total Rewards and Holistic Wellbeing: Benefits and programs that support physical, financial, and mental health at each stage of life. Medical & Dental Flexible Benefits Program, AMEX Group Savings Program: Deferred Profit-Sharing Plan (DPSP), Registered Retirement Savings Plan (RRSP), Employee Stock Ownership Plan and more!
  • On-site services at Toronto office: Free access to wellness center staffed with a nurse. Free Shuttle Transportation to and from Don Mills TTC Station.
  • Free and confidential counselling support through our Healthy Minds program
  • 3 Weeks’ Vacation Per Year

  “The position taught me not only about the fundamentals of good customer service, but also how to foster relationships, grow my network, and I built a strong foundational knowledge of our business and its operations. I was provided the support I needed to succeed as both an employee and a person. I will forever be grateful for my early beginnings at AMEX.”- Customer Care Advisor - Small Business Servicing

  American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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