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BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)
7 days agoWhat's your preference?
Job Description
- Req#: 2541976
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $21.00 per hour
- Work-from-home opportunity providing flexible work arrangements
- Quarterly variable bonus potential
- Comprehensive benefits including medical, vision, and dental insurance options
- Generous paid time off and fitness reimbursement program
- No charge lab testing and employee stock purchase plans
What to Expect (Job Responsibilities):
- Answer over 80 inbound calls per day from patients, doctor's offices, and private insurance carriers
- Assist Spanish-speaking customers, with 85% of calls in Spanish
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals and become proficient with processes after training
What is Required (Qualifications):
- Must be professionally fluent in both English and Spanish
- High School Diploma or equivalent required
- Previous medical and/or call center experience is a plus
- Excellent verbal and listening skills with attention to detail
- Ability to work and learn in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in healthcare
- Strong organizational skills and proficiency in navigating multiple computer applications
- Alpha-numeric data entry proficiency
#HealthcareServices #BilingualJobs #CustomerService #RemoteWork #CareerOpportunity
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