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Bilingual (French/English) Customer Service Representative (Remote/Hybrid)
This job is now closed
Job Description
- Req#: BDD6CEBC2A
Employer Industry: Lead and Workflow Management
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely after 2 weeks of in-office onboarding/training
- Competitive benefits package including medical, dental, vision, and life insurance
- Incentive bonus plan and gift card drawings for meeting goals
- Casual dress code
- Career learning and development programs
What to Expect (Job Responsibilities):
- Answer incoming calls and respond to customer's requests
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors
- Informs clients by explaining procedures; answering questions; providing information
What is Required (Qualifications):
- High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
- Ability to type at least 25 words per minute
How to Stand Out (Preferred Qualifications):
- Must be fluent (speaking/reading/writing) in both French and English
#LeadManagement #WorkflowManagement #CustomerService #RemoteWorkOpportunity #IncentiveBonus
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