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Bilingual Patient Account Resolution Specialist
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Job Description
- Req#: R2241
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity to work in a dynamic healthcare environment with a focus on patient service
- Supportive and collaborative work environment
- Consistently achieve specified key performance indicators (KPIs) related to call volume and account resolution
- Chance to make a positive impact on patient satisfaction and overall service quality
- Engage in meaningful work that contributes to the success of the department and organization
What to Expect (Job Responsibilities):
- Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries
- Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals
- Review patient accounts for billing accuracy and initiate necessary actions to rebill or resolve discrepancies
- Maintain detailed, accurate records of all patient interactions, including relevant call information and account status
- Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution
What is Required (Qualifications):
- Proficient in applying customer service best practices to ensure a positive experience for every patient
- Strong understanding of the billing and recovery cycle, from claim submission to resolution and collections
- Knowledge of legal rules and regulations related to billing, collections, and HIPAA compliance
- Minimum typing speed of 35 words per minute with high accuracy
- Bilingual in English and Spanish, with the ability to fluently communicate in both languages
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the healthcare industry
- Familiarity with Windows-based systems and Microsoft Office products, including Excel and Word
- Proven skills in negotiation and closing
- Strong time management and multi-tasking abilities
- Exceptional active listening skills
#HealthcareServices #CustomerService #PatientSatisfaction #CareerOpportunity #BilingualSkills
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