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Bilingual Spanish Customer Care Specialist - Remote $20/Hr + Equipment
5 days agoWhat's your preference?
Job Description
- Req#: 481249BR
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a remote role, but the following locations are excluded: Edgewater, CO and Denver, CO California District of Columbia Flagstaff, AZ Illinois Iowa Montana Seattle, WA Rhode Island OCONUS
Remote Team Members (RTMs) will process routine and complex inquiries to provide high-quality service to internal and external Spanish speaking customers. Customer Care Specialists will provide quality service and support while fielding insurance-related questions via inbound phone calls. This opportunity is 100% remote, and equipment is provided. Employment is contingent upon successful completion of a background check.
Handles inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage
Handles first notices of loss for group life, disability, and absence claims via telephone and non-phone channels of work
Interacts with internal/external business partners, including insureds and claimants
Meets established departmental quality, service, phone metric, and productivity objectives
Prepares documents, communications, and other materials using established formats and standard software
Resolves standard and complex inquiries and problems, escalating as needed
Follows procedures to ensure adherence to the company's risk and compliance policies
Provides feedback and recommendations to the team to improve the quality of customer care
Performing other duties as assigned
#LI-Remote
Additional Qualifications/Responsibilities
Must Haves:
Fully fluent in Spanish
Proficiency with Windows-based software applications and MS Office Suite products, including Excel, PowerPoint, and Word.
6 or more months of contact center or customer service experience, or an equivalent combination of education and experience
Detail-oriented with the ability to mentally and tactually handle or resolve issues
High-volume data entry skills
The ability to operate and navigate multiple operating systems while speaking, actively listening, and processing what is being discussed is a plus
Training:
6 weeks
Monday - Friday, 9:00 am - 5:00 pm EST
Training is 100% mandatory, and no time off will be approved.
Post-Training:
Monday - Friday 11:30am-8pm EST
Monday - Friday 10-6:30 pm EST
Pay:
$20/hour
What's in it for you?
Equipment Provided
100% remote!
Employee Assistance Program
PerkSpot
Paid Time Off
Long-Term DisabilityAbout the company
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Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
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