• Job Description

  Req#: 481770

  Overview

  Enterprise Mobility is looking to add bilingual (French/English) virtual agents to our Replacement Rental Representative team! This Replacement Rental Representative acts as a liaison between our internal (branch personnel) and external (insurance adjusters & body shops) partners.

  *Must be fluent in French and English to be eligible for this opportunity*

  If you…

  • Take action to meet goals and objectives
  • Communicate effectively with your team and business partners via email and phone
  • Readily adapt to change

  … Then this may be the perfect opportunity you’ve been searching for!

  We Work Hard and Reward Hard Work! This position offers a compensation package of $ 18.11 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

  Schedule: Our training is conducted virtually (you will attend training from the comfort of your own home, remotely) and the schedule for that training is 8:00am CST/9:00am EST. This training will run for 3 consecutive weeks. Our full time, regular schedules offer a start time of 8:00am CST/9:00am EST, working Monday-Friday (holidays may be required based on business need).

  Responsibilities

  • Provide day-to-day account support including reservation capture and branch follow up, callback procedure, adjuster/body shop calls, ERAC Technology, AR procedures & direct adjuster and account interaction and troubleshoot and resolve basic issue
  • Perform body shop and adjuster callbacks for the group/region
  • Partner with branches for all replacement rental questions and needs
  • Assist with ARMS® reservations, ARMS® message waiting and no-show reservations
  • Assist with accounts receivable collections
  • Assist the insurance company with rental management goals:
  • Reduce loss adjustment expenses (LAE)
  • Increase customer service
  • Monitor rental severity
  • Work to increase referrals from active account
  • Market the benefits of using Enterprise to insurance personnel
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

  Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

  Qualifications

  • Must currently reside in one of these following active remote hiring states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NM, NV, OH, OK, PA, SC, TN, TX, UT, VA, WI, WV or WY

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

  • One year of customer service or call center experience required
  • Must be fluent in French and English
    • French Canadian preferred
  • Must be at least 18 years old
  • Must be able to meet all current work from home technical requirements

  WFH Technical Qualifications for your home office:

  • Must have a computer USB headset with microphone
  • Access to a cell phone to validate security information authentication
  • Must have a webcam, both built-in and detached webcams are acceptable
  • Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
    • Minimum upload speed of 2mbps and minimum download speed of 5mbps
    • Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED

  • Permanent residence with a defined working space that is free of distractions

    • The address on your application must be your current, accurate permanent address

  ** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements

• About the company

  Enterprise Holdings offers a total transportation solution. Through its regional subsidiaries, the company operates the largest fleet of vehicles in the world through a global network of more than 9,900 fully staffed airport and neighborhood locations under the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands.

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