Prompt
Billing Tech Support Specialist (B2B SaaS)
What's your preference?
Job Description
- Req#: ba5037e4-47a0-4619-a764-4fc6ebf99a13
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Competitive salaries with bonus potential for exceptional performance
- Remote/hybrid work environment offering flexibility
- Potential equity compensation for outstanding performance
- Comprehensive benefits including medical, dental, and vision insurance
- Flexible PTO and company-sponsored lunches
- Unique perks such as a recovery suite at HQ, including a cold plunge and sauna
What to Expect (Job Responsibilities):
- Respond to customer inquiries regarding RCM and billing software via email support
- Triage support tickets and escalate issues to appropriate teams as needed
- Assist in engineering ticket creation, review, and prioritization
- Maintain a deep understanding of product offerings to effectively address customer questions
- Advocate for customer experience improvements by identifying enhancement opportunities
What is Required (Qualifications):
- Minimum of 3 years of experience in customer-facing roles, such as tech support
- Medical billing background required, with a preference for Physical Therapy billing
- Experience in clinical development or medical billing operations
- Highly analytical mindset with strong troubleshooting skills
- Exceptional written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a startup or B2B SaaS technology organization
- Familiarity with customer support software
#HealthcareTechnology #CustomerSupport #RemoteWork #CompetitiveBenefits #CareerOpportunityAbout the company
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