• Job Description

  Req#: BRANC002113

  POSITION SUMMARY

  Responsible for branch sales results and service standards. Support budgeted net income goals set for the bank through branch performance. Manage and support a customer focused service environment. Provide guidance and coaching to staff.

  ESSENTIAL FUNCTIONS

  Business Development

  • Responsible for retention, expansion, and acquisition of banking relationships within the market that support bank objectives.
  • Uncover customer needs and refer sales opportunities.
  • Has customer lending authority and may be investment licensed.

  Drive Sales/Service Culture

  • Participate in the creation and development of a sales plan for the market that supports the goals set for the office.
  • Execute initiatives.
  • Provide service and advice that is customer focused.
  • Participate in training, sales meetings, sales initiatives, and incorporate tools into individual branch plan.

  Leadership/Coaching

  • Communicate branch goals and objectives to staff.
  • Provide coaching and mentoring to employees to achieve performance goals.
  • Responsible for the direct supervision of Relationship Manager and Customer Service Manager.
  • Effectively communicate change and take ownership of branch goals.

  Branch Administration

  • Monitor controllable revenue and expense line items for the office including salary expense and non-interest income.
  • Ensure established policies and procedures are followed.

  Community Involvement

  • Seek opportunities in the market that support both community and bank objectives. This may include board involvement, business networking, and organizations/activities.
  • Actively participate in bank support/sponsored events in the market.

  MORE ABOUT THE ROLE

  Qualities Needed:

  • Strong interpersonal skills
  • Ability to build strong relationships
  • Be proactive: "ask for business!"
  • Self-starter
  • High level of understanding personal finances
  • Professional
  • Positive attitude
  • Strong cross-functional teamwork
  • Results/goals orientated: have accountability

  Employees are to adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position including Bank Secrecy Act (BSA), Compliance, Information Security, and Code of Ethics. Employees are required to complete all online compliance and regulatory courses.

  SALARY GRADE: 38

  *Macatawa Bank's full position description is available upon request.

  Qualifications

  Education

  Required

  Bachelors

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Macatawa Bank has been awarded for its exceptional commitment to service by readers of the Holland Sentinel as the Best Bank on the Lakeshore since 2002, and Best Bank in Grand Rapids by readers of the GR magazine since 2009. The Bank has also been r...

Notice