• Job Description

  Req#: BRANC009546

  About New England Gypsum Supply, Inc.:

  New England’s top construction materials suppliers joined forces in 2020 to serve the full needs of commercial and residential builders, contractors, and construction professionals across Connecticut, Massachusetts, Maine, and New Hampshire. New England Gypsum (NEG) and Robert N. Karpp Company (Karpp) are experts, with decades of experience in their respective local markets. Most of our employees at New England Gypsum have worked in the building materials industry for more than 20 years. All of New England Gypsum’s employees pride themselves in being hard-working, safe, and professional in their key roles and they are the backbone of our success as a company.

  As a member of the GMS family, New England Gypsum shares a common passion for "safety-first" customer service. GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit www.gms.com or any one of our subsidiary company websites.

  Summary of Position:

  The primary function of the New England Gypsum Supply, Inc.'s Branch Manager is to manage and direct all operation and sales activities of the assigned yard/branch while providing excellent service and delivery execution.

  Duties & Responsibilities:

  • Meets profit goals for the yard
    
  • Maximizes opportunities for improving net profit and develops ways to correct negative trends
    
  • Maintains relationships with customers and understands their needs maximum profit performance
    
  • Assists sales team with developing new customers and follows up on sales leads
    
  • Assists credit with overdue accounts receivables
    
  • Sets pricing and determines appropriate pricing for yard
    
  • Responsible for post-delivery customer audit program to improve business processes
    
  • Responsible for overall customer satisfaction and order accuracy programs
    
  • Resolves customer complaints about service delivery and product quality
    
  • Orders board and materials within general company purchasing guidelines
  • Maintains inventory levels and records in the yard
  • Oversees responsibility for inter-office procedures
  • Responsible for accurate input and confirmation of sales orders, customer information and related reports which support sales order entry process
    
  • Approves all credit memos and return authorizations
  • Ensures that yard’s staffing and equipment will meet delivery needs
  • Ensures trucks and team members are scheduled appropriately
  • Establishes and maintains the overall operational and delivery strategies
    
  • Overall responsibility for managing variable expenses within budgeted targets
    
  • Maintains proper maintenance and equipment protection program
    
  • Understands and plans for equipment depreciation
    
  • Ensures equipment is maintained to company operating standards
    
  • Overall responsibility for yard safety, cleanliness and injury/accident prevention
    
  • Responsible for overseeing and enforcing safety programs and procedures
    
  • Investigates all accidents and injuries thoroughly

  Other Competencies:

  • Ability to self-manage, show initiative and be proactive
  • Communicate professionally, both verbally and in writing to coworkers and customers

  Basic Qualifications:

  • Minimum of 5 years of related work experience
  • Strong Microsoft office skills
  • Demonstrated knowledge of managing a profit-making operation by setting and meeting goals
  • Demonstrated knowledge of overall distribution business

  Physical Demands:

  • Must be able to remain in stationary position 50%
  • Frequently, will move about inside the office and warehouse
  • Must be able to operate basic office machinery
  • Must be able to communicate with team and management and be able to exchange accurate information in these situations.
  • Constantly working in office and warehouse environment

  Mental Demands:

  • Must be able to problem solve and prioritize tasks
  • Must be able to manage stress depending on tasks
  • Must be able to multitask
  • Must be able to receive and analyze information
  • Must be able to quickly communicate solutions if problems occur
  • Must be able to demonstrate a high degree of sound judgement

  Company Benefits:

  • Medical, Dental, Vision, Disability & Life Insurance
  • 401k
  • Paid holidays & vacation days

  **This job description is subject to change at any time.

  Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.

  EQUAL OPPORTUNITY EMPLOYER

• About the company

  GMS is a leading distributor of construction products and provides commercial and residential building supply needs for local contractors in North America

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