• Job Description

  Req#: 4816

  Overview

  The Branch Manager works with Senior Management and with Department Managers to ensure all rental, sales, and service transactions are expedited, efficient, cost effective, safe and are profitable transactions. The Branch Manager will effectively coach/direct all operational aspects including excellent customer service, administration, and sales (both inside and out). This role is also responsible for effective people management including developing, coaching, performance management and discipline, in line with branch and company policies and programs. The Branch Manager will be expected to grow the revenue in the branch in line with fiscal and operational goals.

  Pay Range: $60k-$95k depending on experience. This is a bonus eligible position.

  Benefits Include:

  • Paid Time Off + 8 company paid holidays
  • Medical, Dental and Vision insurance options for Employee and Family
  • Disability & Life Insurance Packages
  • Competitive Retirement Plan
  • Tuition Reimbursement – available to FT employees with 1 year+ of service
  • Additional supplemental offerings and discount programs
  • Employee Referral Program

  Responsibilities

  • Manage employees including, developing, coaching, setting goals and discipline when appropriate.
  • Will work to conduct the branch with a high degree of professionalism.
  • Coordinate/manage sales and rentals with outside sales, shop and warehouse personnel.
  • Work to resolve any outstanding issues to the mutual satisfaction of the customer/employee and the company; work to resolve any customer concerns.
  • Coordinate referrals and leads to the appropriate Outside Salesman.
  • Learning how to utilize company operating system (Texada) to maximize all aspects of branch performance.
  • Respond to customer’s questions about our products and services while providing solutions to their needs.
  • Create and manage proposals/quotes, rental contracts and sales invoices.
  • Assist Fleet Dept with Purchase/Disposal of equipment.
  • Coordinate equipment deliveries and pickups with dispatcher.
  • Coordinate service calls with shop.
  • Maintaining a clean, well stocked, presentable showroom with support from purchasing.
  • Generate activity reports as requested by senior management.

  Qualifications

  To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

  • Must be able to work in a dynamic, fast paced service environment.
  • Excellent communication skills and excellent customer service.
  • Strong problem solving skills along with timely decision making ability.
  • Working knowledge of operating capabilities of Construction Rental Equipment, as well as construction materials and their application.
  • Excellent phone, written and verbal communication skills.
  • Basic computer skills to include Microsoft office.
  • A high-school diploma of Grade Equivalency Diploma (GED) is required for this job. Bachelor’s degree in a business-related field is preferred.
  • Previous Management and Sales experience preferred.

  This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

  Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

  Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

• About the company

  Your complete source for Caterpillar machinery, engines, gensets, ancillaries and equipment with parts, sales and service in 12 locations across the Northeast.

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