UMortgage

Branch Production Manager

New

Pay60k / year
LocationRemote
Employment typeFull-Time

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  • Job Description

      Req#: iFWOtcCkX4

      Branch Production Manager (Remote)
      Department: Sales
      Compensation: $60,000 base salary + per-file bonus

      The UVA Branch Production Manager is responsible for overseeing the entire loan pipeline from the moment a loan enters Loan Setup status through to Closing and Funding. This role ensures pipeline efficiency, compliance, proactive client and agent communication, and on-time closings. This individual will act as the primary liaison between the processing, underwriting, and closing departments while maintaining a high level of service to borrowers and referral partners.

      Key Responsibilities:

      Pipeline Management

      • Own the pipeline from Loan Setup to Closing.
      • Track, manage, and prioritize all active loan files to ensure milestones are met on time.
      • Review files for completeness and proactively resolve documentation or processing issues.
      • Conduct daily pipeline reviews with loan processors and underwriters as needed.
      • Anticipate and resolve potential bottlenecks in the pipeline before they delay closing.

      Client & Realtor Communication

      • Serve as the main point of contact for borrowers and real estate agents once the loan moves into Loan Setup.
      • Provide proactive status updates at key milestones (disclosures out, appraisal in, clear to close, etc.).
      • Manage expectations, troubleshoot concerns, and maintain a positive client and agent experience.
      • Implement consistent communication systems (email/text templates, weekly update calls).

      Team Leadership & Coordination

      • Act as the operations liaison between loan officers, processors, underwriters, and closers.
      • Lead weekly pipeline meetings with the team to track progress and reallocate resources if needed.
      • Identify training needs, process gaps, or system inefficiencies and work with leadership to implement improvements.

      Quality Control & Compliance

      • Verify that files are submitted cleanly with all necessary documentation to minimize underwriting conditions.
      • Monitor file quality and ensure adherence to company, investor, and regulatory guidelines.
      • Oversee pre-closing audits and assist in clearing any post-closing issues.

      Technology & Reporting

      • Utilize ARIVE to manage pipeline and communication workflows.
      • Generate weekly reports on file status, cycle times, fallouts, and any other issues.
      • Maintain accurate data and notes in ARIVE for compliance and accountability.
  • About the company

      Rocket your way to a new home with UMortgage, a mortgage broker in Philadelphia with low rates on home loans. Use our calculator to estimate monthly payments.

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