• Job Description

  Req#: 5417993
  Salary : $37,391.90 Annually
  Location : (Could be any assigned County location) - 500 E. San Antonio, El Paso, TX 79901, TX
  Job Type: Full Time Regular
  Remote Employment: Flexible/Hybrid
  Job Number: 2026-00271
  Department: Budget & Finance Department
  Opening Date: 07/21/2026
  Closing Date: 7/31/2026 11:59 PM Mountain
  
  Minimum Qualifications
  *This position may be eligible to telework following the initial training period which will require an on-site schedule. Supervisor may deny, terminate, or modify a teleworking arrangement for any business reason.*
  Acceptable Experience and Education
  
  High school diploma or equivalent and two (2) years of general office/customer service and cashiering experience; Basic college level courses preferred.
  Or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.
  Certificates and Licenses Required
  
  Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
  In order to access the County's network and systems, a personal mobile smart device is required by the hire start date.
  Typical Duties
  Essential Duties
  
  Reviews and interprets court documents such as: judgments, terms and conditions, revocation orders, modifications of probation orders, bond and inmate trusts, warrants orders, child support orders, protective orders, non-suits and dismissal orders;
  Interviews litigants for eligibility of payment plans; determines terms of payment, financial status, calculates fees, and negotiates methods and schedules of payments for collection purposes; completes interview forms and documents; enters information into the County database; completes all necessary paperwork;
  Verifies data collected from individuals as part of determining eligibility;
  Collects payments from litigants, issues receipts, and reconciles daily cash accounts and deposits collected funds;
  Performs data entry into internal cash report to log incoming funds, and prepares collections reports on a daily basis;
  Contacts litigants that breach their scheduled payments, processes delinquent cases for non-compliance action prepares reports to document progress;
  Responds to inquiries relating to collection operations;
  Provides services to all customers in person and by phone;
  Performs collection calls; prepares correspondence/collection notices; monitors responses in the collection of delinquent payments; monitors payment activity on assigned cases; performs follow-up phone calls; maintains daily case load on delinquent cases;
  Enters and retrieves information and data to and from automated data bases; activates or dismisses warrants based on the status of individuals;
  Assists management in coordinating presentations, trainings and meetings;
  Participates in the preparation and/or filing of warrants, affidavits, judgments and other legal documents;
  Prepares and maintains office files; prepares daily activity reports;
  Attends and participates in meetings, trainings, and information sessions; provides support, mentors, transfers knowledge and skills to staff at all levels in a team environment to meet established goals and objectives;
  Meets critical deadlines;
  Maintains equipment, and stays vigilant on waste in an effort to reduce cost;
  Stays abreast of new trends and innovations in the field; to include research on statutes of law and the guidelines for the courts;
  
  Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;
  Commits to providing excellent customer service and demonstrates commitment through cooperative team and individual efforts; and
  Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.
  Depending on area assigned:
  
  Assists in: preparing case files and attends court hearings; reporting money recovered to the courts; initiating warrant paperwork; recalling warrants when payment has been made; refers litigants to community service when ordered by a judge;
  Assists in performing internal audit for packets processed on prior day, logging errors to spreadsheet; stamps, initials and scans packets; ensuring packets are accurate and complete;
  Cashiers; handles and counts monies daily, logs, prepares deposits for all offices; accepts receipts and cash delivered by armored car from satellite offices; provides distribution to appropriate personnel; verifies the balancing of daily receipts to cash; verifies credit card receipts to credit card batch summary totals; prepares daily deposits for satellite and contracted offices; records data on log sheets;
  
  Greets and directs incoming traffic; provides application to all individuals; answers incoming calls; checks faxes;
  
  Assists in caseloads for collections from departments;
  Checks negative amounts, web payments, and insufficient funds; and
  As directed assists with special projects.
  Other Important Duties *
  
  Performs such other related duties as may be assigned.
  May be required to travel to satellite offices.
  As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.
  Job Summary
  Summary of Position
  
  The Financial Recovery Specialist under general supervision is responsible for conducting and interviewing litigants on their financial status for payment of assessed fees; and determining eligibility for payment plans. The incumbent also assists in recovering all costs, fines, and fees owed to the County.
  
  Additional Information
  Organizational Relationships
  
  Reports to: Administrative Specialist, Senior
  Directs: This is a non-supervisory position.
  Other: Has frequent contact with department heads and/or staff, county employees, lawyers, judges, legal staff, law enforcement personnel, other public agencies and the general public in order to coordinate and complete assigned responsibilities.
  Minimum Requirements: Knowledge, Skills, and Abilities
  
  Knowledge of: the principles and practices of accounting; the methods and practices of collections; the court system; Excel Proficient; legal terminology; the principles and practices of effective customer service; principles and practices of effective employee supervision; County organization, operations, policies and procedures; English usage, grammar, punctuation and spelling; techniques for effective interpersonal communications; modern office procedures, methods and computer equipment to include Windows and Microsoft based products. Skill/Ability to: balance general ledgers, reconcile accounts and make journal entries; operate a personal computer and various software applications; conduct research, develop appropriate documentation, assess and prioritize multiple tasks, projects and demands to meet scheduled requirements; establish and maintain effective working relations with co-workers and customers to promote and support a productive work environment; work efficiently, independently and in a team environment to meet established goals and objectives; communicate effectively in verbal and written forms to respond effectively to customers and staff; exercise initiative and independent judgment within established procedural guidelines in performance of daily duties; respond effectively to customers; prepare and maintain records, maintain filing systems, compile and organize information; and pass a background investigation.
  Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:
  
  
  • Demonstrate regular and reliable attendance;
  • Work well with others and participate fully in a team oriented environment;
  • Interface with other employees and customers in a courteous and respectful manner;
  • Maintain strict confidentiality;
  • Project positive support of their department and all organizations receiving El Paso County service at all times; and,
  • Maintain and enhance the County's commitment to customer service excellence.
  
  El Paso County offers a very comprehensive benefit package (some benefits may not apply to part time or temporary employees) consisting of the following:
  
  HOLIDAYS
  16 holidays per year as recognized.
  VACATION
  Accruals are credited on a biweekly basis and available for use as it is accrued after 6 months of continuous service. Year to year carry-over accruals are limited to twice the employee's annual rate. Part-time employees accrue vacation at half the rate of full-time employees.
  10 days (1 through less than 5 years of service)
  15 days (5 through less than 15 years of service)
  20 days (15 years of service or over)
  SICK LEAVE
  Accruals are credited on a biweekly basis and available for use as it is accrued after 3 months of full time service. Employees accrue 15 days of sick leave per year.
  MISCELLANEOUS PAID LEAVES
  Military Leave - 15 days of paid leave per fiscal year for active military service
  Bereavement Leave - 3 days of paid leave for the death of an immediate family members and 4 hours for other family members and friends.
  MEDICAL HEALTH BENEFITS
  Plan Costs - Biweekly Rates
  
  Effective January 1, 2026 to December 31, 2026
  
  Medical
  Consumer Driven Health Plan (CDHP)
  No Discounts
  EE Only $5.34
  EE & Spouse $145.30
  EE & Children $101.93
  EE & Family $200.09
  
  6% Wellness Discount
  EE Only - $5.02
  EE & Spouse - $136.58
  EE & Children - $95.81
  EE & Family - $188.09
  Core Plan
  No Discounts
  EE Only - $35.70
  EE & Spouse - $226.41
  EE & Children - $174.96
  EE & Family - $322.25
  
  6% Wellness Discount
  EE Only - $33.56
  EE & Spouse - $212.83
  EE & Children - $164.46
  EE & Family - $302.92
  RETIREMENT
  Retirement benefits are provided by the Texas County and District Retirement Fund (TCDRS). Regular employees become a member of TCDRS upon hire. All regular employees are required to contribute 7% to the retirement fund and the County matches 250% upon eligible retirements.
  
  DEFERRED COMPENSATION
  Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program.
  
  LIFE INSURANCE
  Full-time County employees are provided a basic life insurance benefit of $10,000 life insurance at no cost. Supplemental coverage is available for additional fees.
  
  LONG-TERM DISABILITY
  The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period above 90 days.
  
  SHORT-TERM DISABILITY
  The Short-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident for a period shorter than 90 days.
  
  RETIREE HEALTH INSURANCE
  Employees who retire from the County are eligible to continue Health Insurance at the rate set by the El Paso County Risk Pool Board.
  
  EMPLOYEE ASSISTANCE PROGRAM
  Employees are enrolled in an Employee Assistance Program that provides a variety of counseling services.
  
  SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM
  The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis.
  
  HEALTHY LIFESTYLE REIMBURSEMENT
  Reimbursement of $15 per month for 6 months of continuous gym usage.
  EDUCATIONAL ASSISTANCE PROGRAM (EdAP)
  Reimbursement up to $2000 per calendar year for eligible education expenses.
  
  EMPLOYEE FITNESS AND WELLNESS CENTER
  The Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse. The cost is $5 per employee per month.
  01
  
  Which of the following best describes your highest level of education?
  • High School Degree or equivalent
  • 30 to less than 60 college credits
  • More than 60 college credits
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral Degree
  • None of the above
  
  02
  
  Which of the following best describes your general office experience?
  • No experience
  • Less than 1 year experience
  • 1 to less than 2 years experience
  • 2 to less than 3 years experience
  • 3 to less than 4 years experience
  • More than 4 years experience
  
  03
  
  Which of the following best describes your customer service experience?
  • No experience
  • Less than 1 year experience
  • 1 to less than 2 years experience
  • 2 to less than 3 years experience
  • 3 to less than 4 years experience
  • More than 4 years experience
  
  04
  
  Which of the following best describes your cashiering experience?
  • No Experience
  • Less than 1 year experience
  • 1 to less than 2 years experience
  • 2 to less than 3 years experience
  • 3 to less than 4 years experience
  • More than 4 years experience
  
  05
  
  Do you have or can obtain by date of hire a driver's license applicable to the job responsibilities, with a driving record acceptable to the County of El Paso.
  • Yes
  • No
  
  06
  
  I UNDERSTAND In order for my application to be considered complete, I must answer all the questions in this application. Incomplete or illegible applications will be rejected. A résumé and/or other documents WILL NOT be accepted in lieu of a completed application. Comments such as "See Résumé" are not acceptable and will result in the application being considered incomplete.
  • Yes
  • No
  
  Required Question

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