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Job Description
- Req#: EAC5CECC1A
Employer Industry: AI-Powered Customer Experience Automation
Why consider this job opportunity:
- Competitive salary and benefits package including quality medical, dental, and vision coverage
- Opportunity for career advancement and growth within the organization
- Generous PTO, including an annual volunteer day and paid maternity and parental leave
- Supportive and inclusive work environment recognized as a top workplace
- Chance to work with cutting-edge AI technologies and contribute to meaningful customer experience improvements
What to Expect (Job Responsibilities):
- Conduct quality control and peer review of AI-generated insights and analytics dashboards
- Mentor power users on advanced search techniques and AI-powered categorization
- Collaborate with data science and engineering teams to design and refine ML models
- Implement automated scoring and topic identification using AI analysis across various channels
- Deliver high-quality Professional Services projects aligned with client expectations
What is Required (Qualifications):
- Bachelor's Degree in a relevant field or 5+ years of equivalent work experience in analytics, AI, or CX automation
- Hands-on experience applying AI/ML concepts for NLP, speech analytics, and predictive modeling in customer experience contexts
- Familiarity with Contact Center operations and leveraging AI for customer experience improvement
- Strong understanding of business strategy, data visualization, and KPI measurement for CX Automation initiatives
- Advanced user of Excel and BI tools for integrating AI outputs into reports
How to Stand Out (Preferred Qualifications):
- Familiarity with programming languages such as Python or R for data preprocessing and model evaluation
- Knowledge of ethical AI, bias detection, and governance in automated decision-making
- Ability to work with users of varying skill levels to build AI literacy
- Experience in multiple languages
#AI #CustomerExperience #DataAnalytics #CareerOpportunity #InclusiveWorkplace
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