• Job Description

  Req#: 2169
  Overview
  
  We need an analytical, curious problem solver to help drive the biggest change in the company's history.
  
  The Opportunity - Why Join AAA Life? Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:
  
  On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
  On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
  
  On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
  
  On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.
  
  Responsibilities
  
  The Role
  
  You will join the one of our product team as a critical partner in turning business problems into clear, actionable solutions. This role sits at the intersection of operations, data, technology, and change. You will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members.
  
  This is not a role for someone who only wants to take notes or document what they are told. You will be expected to ask hard questions, challenge unclear assumptions, and help prove whether problems and solutions are real through data, process analysis, and direct business partnership. The work will often be ambiguous, the data may be imperfect, and the path forward may not be obvious. The right person will be energized by that.
  
  You will gather and translate requirements, create story cards and acceptance criteria, support story mapping, document future-state processes, and help ensure solutions are ready for successful adoption. You will also play an important role in building visibility into whether our work is improving the business. That means creating reports and other analysis to track improvements, prove value, identify operational gaps, and, at times, provide a practical stopgap solution when the long-term process or technology is not ready yet.
  
  Success in this role requires strong business analysis discipline, analytical curiosity, and comfort working with both business and technical teams. You do not need to be the architect, developer, or automation engineer, but you must understand enough about systems, data, process flows, and integrations to help shape practical solutions. If you need perfectly defined requirements, clean handoffs, or a highly structured environment before you can make progress, this role will be challenging.
  
  For the right person, this is an opportunity to help refactor how work gets done at AAA Life. You will help create the requirements, reporting, process understanding, and business readiness needed to scale in ways that reduce time to serve, improve quality, and create a better member experience.
  
  The Next Phase
  
  Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force.
  
  Position Responsibilities
  
  Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams
  
  Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery
  
  Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities
  
  Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions
  
  Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact
  
  Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions
  
  Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs
  
  Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives
  
  Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations
  
  Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution
  
  Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available
  
  Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership
  
  Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities
  
  Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs
  
  Core Competencies - How You Will Contribute
  
  Results Oriented
  
  Drives work forward with urgency and accountability
  
  Helps teams make progress even when requirements, data, or processes are unclear
  
  Business Analysis & Requirements Discipline
  
  Turns business needs into clear requirements, story cards, acceptance criteria, and delivery-ready artifacts
  
  Balances the right level of business and technical analysis needed for successful planning and execution
  
  Analytical Thinking & Data Storytelling
  
  Uses data to prove problems, measure improvements, and explain what is happening in the business
  
  Creates reporting and analysis that leaders can use to make practical decisions
  
  Customer Focus
  
  Understands how process, technology, reporting, and automation decisions impact members and internal customers
  
  Looks for opportunities to remove barriers, reduce time to serve, and improve quality
  
  Communication & Influence
  
  Communicates clearly with business and technical audiences at the right level of detail
  
  Asks direct questions, surfaces risks, and influences outcomes without relying on authority
  
  Collaboration & Team Orientation
  
  Works effectively with product owners, project managers, developers, QA, vendors, and business partners
  
  Proactively supports the team to improve quality and delivery outcomes
  
  Technical & Professional Skills
  
  Maintains strong knowledge of business analysis, Power BI reporting, process flow documentation, Agile practices, and relevant technology concepts
  
  Builds enough understanding of automation, AI, systems, and data flows to help shape practical solutions
  
  Qualifications
  
  Required Education/Experience
  
  Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field
  
  4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
  
  Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
  
  Solid understanding of APIs, HTTP methods, JSON and XML data formats, HTML, and CSS etc
  
  Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
  
  Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools
  
  Ability to work comfortably with both business and technical teams and translate needs across audiences
  
  Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes
  
  Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities
  
  Preferred Experience
  
  Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis
  
  Insurance industry experience, preferably life insurance or another operationally complex financial services environment
  
  Experience with persona development and persona-based scenarios
  
  Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed
  
  How You'll Work
  
  Work Solution: Hybrid or remote (USA)
  
  What We Bring to the Table
  
  Work environment that promotes work-life balance
  
  Comprehensive medical, dental, and vision coverage starting from your first day
  
  Employer 401k match and employer contribution to a pension plan
  
  Generous PTO and paid parental leave to support your family needs
  
  Various associate resource groups and community involvement initiatives
  
  Essential Job Functions
  
  While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  
  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.
  
  AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

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