• Job Description

  Req#: 6959

  Job Summary

  • Target and acquire clients to achieve set objectives in sales, revenue, in accordance with Anti Money Laundering (AML) and Customer Due Diligence(CDD) requirements. Delivered in a way that adheres to client experience standards and within operational risk requirements.
  • Engage Potential and existing clients via various lead sources

  Key Responsibilities

  Business

  • Financials – Sales, New Sales Revenue
  • Productivity – Sales Volume and Value
  • Controls – Treating Customers Fairly (TCF) call back results, Sales Error Rates, Completion of Mandatory E- Learning, satisfactory audits and Control Sample Testings (CSTs)
  • Always adhere to the set branch service standards.
  • Ensure the delivery of high quality service to customers
  • Attend to and resolve customer’s complaints or feedback promptly
    

  Processes

  • Sales Activities
  • Receive leads from leads management system
  • Attend presentations and sales activations
  • Set up appointments with customers

  Risk Management

  • Remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to: Identifying your customers: know your customer; reporting suspicious: safeguarding records and not disclosing suspicions to the customer
    

  Governance

  • Adhere to CDD, AML and TCF principles and policies
  • Zero tolerance on fraud and mis-selling
  • Attend all required training
  • Ensure all Group Control Requirements as stipulated under Group policy are observed and also adhere to CRM (Compliance Risk Management) by assisting in compliance with local regulators (Bank of Botswana) and all regulations, policies and procedures as laid down by the bank and group and all regulations, policies and procedures as laid down by the bank and group.
  • Trained in combating money laundering
  • Ensure all controls are working effectively as required by group standard and control matrix in order to avoid regulatory breaches

  Skills , Experience and Qualifications

  • Sound knowledge of general banking law and practices
  • Experience in lending propositions preparation/processing
  • Adequate management and office administration concepts
  • Competence in financial accounting /forecasts
  • Ability to plan daily /periodic operations
  • Strong interpersonal /communication skills
  • Sales targeting
  • Monitoring and reviewing sales performance /analysis
  • PC skills and able to operate Ebbs
  • Product and technical knowledge
  • Negotiation Skills
  • Excellent Customer service skills
  • Organization and time management
  • Presentation Skills
  • Degree in relevant subject plus 4 years experience in branch banking
  • Certificate of Proficiency in Long term/short term insurance

  About Standard Chartered

  We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

  Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

  Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

  What we offer

  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• About the company

  Read our interaction guidelines: https://www.sc.com/en/interaction-guidelines.html

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