Remote Jobs
Workforce Management, Business Operations Analyst
This job is now closed
Job Description
- Req#: JR-87219
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Flexible scheduling and autonomy in a full-time position
- Opportunity to shape and improve off-hours support processes
- Comprehensive benefits including medical, dental, vision plans, and 401k with employer match
- Paid Time Off and Sick Leave, along with paid parental and family caregiver leave
- Potential to earn an annual discretionary bonus based on eligibility criteria
- Support for professional development through tuition assistance and certification reimbursement
What to Expect (Job Responsibilities):
- Provide responsive and professional customer support during non-business hours (evenings, nights, weekends, holidays)
- Monitor and respond to incoming inquiries via phone, email, and chat
- Escalate urgent issues according to established protocols
- Document interactions and resolutions accurately
- Collaborate with daytime staff to ensure continuity of service and knowledge transfer
What is Required (Qualifications):
- 2+ years of experience in workforce management or call center operations preferred
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively
- Familiarity with NICE WFM (NICE IEX), Epic, CMS, ISSup, QGenda & Webstation
- Three years of related experience required in Operations, IT, or Reporting
How to Stand Out (Preferred Qualifications):
- Experience supporting high-touch or enterprise-level accounts
- Self-starter with a proactive mindset
- Calm under pressure and able to handle escalations professionally
- Tech-savvy and adaptable to new tools and systems
#HealthcareServices #CustomerSupport #FlexibleScheduling #CareerGrowth #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.