• Job Description

  Req#: 123845
  Overview
  
  
  The Business Partner is an integral part of the healthcare team who is accountable for crafting partnerships to deliver outstanding care by involving volunteers meaningfully and delivering valuable outcomes. This role coordinates onboarding and engages volunteers to provide high quality service to designated customers. Responsible for daily operations of the department.
  This position is 80 hours every two weeks, and is benefit eligible! Benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - $0 option, PTO (up to 24 days per year starting), and 403B with up to a 6% employer match. Click here to learn more!
  We find those that exceed in this role exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service with every interaction. Excellent public relations and interpersonal skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Comfortable accepting change and encouraging those around you to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Courtesy and Innovation. When working at M Health Fairview, we want to support our employees growth, honor their strengths and give them the freedom to feel empowered to make a difference in the lives of others.
  
  Responsibilities
  
  
  Onboards New Volunteers
  • Provides efficient and outstanding customer service to all volunteer applicants through the application process.
  • Identifies barriers in onboarding process and raises for continuous improvement.
  • Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles
  • Builds positive relationships with internal partners that support volunteer onboarding (HR, EOHS, etc.)
  Ensures Records Meet Goals/Compliance Standards
  • Ensure the required volunteer documentation is in place and current.
  • Implements and maintains competency assessment according to Joint Commission standards.
  • Manages and maintains annual required learning documents according to hospital guidelines.
  Focuses on Customer Experience
  • Understands the importance of Customer Experience Service Standards, Safety Always and guides volunteers to exhibit excellent in these areas.
  • Provides ongoing informal and formal recognition of the volunteers.
  • Develops and maintains standard work.
  Organization Expectations, as applicable:
  • Shown ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
  • Partners with patient care giver in care/decision making
  • Communicates in a respective manner and e nsures a safe, secure environment.
  • Individualizes plan of care and provides education to meet patient needs
  • Fulfills all organizational requirements by completing required learning and follows and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
  • Supports improvement, efficiency and innovative thinking.
  • Other duties as assigned.
  
  Qualifications
  
  
  Required Qualifications
  • Bachelor’s Degree in Human Services, Management, Education, or related field
  • 1-3 years of experience in a sophisticated work environment
  • Exceptional Customer Experience skills
  • Ability to work effectively in a customer-facing environment
  • Change management, process improvement and team building
  Preferred Qualifications
  • Experience in a healthcare experience
  • Database management (Volgistics)
  • Digital literacy – Sophisticated knowledge of Excel software programs including pivot tables and writing formulas and Microsoft Office
  • Business writing skills
  • SharePoint
  • LEAN setting
  • CAVS, CVS
  
  EEO Statement
  
  EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

• About the company

  M Health Fairview is the newly expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine.

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