• Job Description

  Req#: 16939
  Top skill
  
  Job Responsibilities:
  
  1. Production Support:
  
  - Offer first-level support for the 5 applications owned by the APT, ensuring smooth operations and timely issue resolution.
  
  - Ability to troubleshoot and diagnose production issues, proactively update the status, communicate with stakeholders, collaborate with development team to identify root causes, implement appropriate fixes and meet SLAs.
  
  - Provide incident resolution documentation (wiki) as necessary for reusability and knowledge sharing
  
  - Collaborate with cross-functional teams to identify and implement preventive measures to minimize future production incidents.
  
  2. Manual Functional Testing:
  
  - Conduct thorough manual testing for software releases, ensuring the integrity and stability of our applications.
  
  - Document and report defects and issues found during testing, providing clear and concise feedback to the development team.
  
  - Collaborate with the development team to improve testing strategies and implement efficient testing methodologies.
  
  - Work with business stakeholders to coordinate User Acceptance Testing. Capture and understand user defects and coordinate with the development team to resolve all findings.
  
  3. Experience with automated testing:
  
  - Be able to write and maintain Cypress automated tests using Cucumber.
  
  - Collaborate with the development team to design, implement, and enhance automated test scripts using Cypress.
  
  4. Collaboration with Business Stakeholders:
  
  - Engage with business stakeholders to understand their requirements and translate them into training materials and documentation.
  
  - Be the voice for the APT by sending out all communications for planned and unplanned downtime activities
  
  - Update and maintain documentation, including user manuals, process guides, and training materials, reflecting the latest system functionalities and changes.
  
  Qualifications and Skills:
  
  - Bachelor's degree in Computer Science, Engineering, Computer Information Systems, or related field.
  
  - Software Skills: Client, Jira, Cypress, Cucumber, Microsoft Office, Atlassian Confluence (Wiki), Teams, Power BI
  
  - Excellent communication and interpersonal skills to effectively collaborate with stakeholders and team members.
  
  - Ability to deal with ambiguity, a self-learner, a passion for learning new things and getting things done.
  
  - Strong analytical and problem-solving abilities to identify and address complex system issues.
  
  - Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
  
  - Solid experience in production support, troubleshooting, and issue resolution.
  
  - Proficiency in manual testing techniques and tools.
  
  - Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  
  - Detail-oriented with a focus on delivering high-quality results.

• About the company

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