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Call Center Agent - Healthcare - Remote US
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Job Description
- Req#: 33148
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $50,000 per year
- Generous and flexible vacation policy
- Comprehensive health benefits and 401(k) employer match
- Opportunities for career advancement and professional development through leadership and technical academies
- 100% remote work opportunity
- Collaborative and inclusive company culture focused on making healthcare work better for everyone
What to Expect (Job Responsibilities):
- Provide exceptional customer service by answering incoming calls and making outbound calls to address member inquiries
- Accurately document all interactions and maintain up-to-date records in the system
- Ensure compliance with HIPAA and other healthcare regulations while maintaining confidentiality
- Escalate complex issues to supervisors or appropriate departments as necessary
- Meet or exceed performance metrics, including call quality, handle time, and customer satisfaction
What is Required (Qualifications):
- High school diploma or equivalent required; associate degree or healthcare certification preferred
- Minimum of 1 year of experience in a call center or customer service role, preferably in a healthcare setting
- Strong communication and active listening skills, with proficiency in English; bilingual is a plus
- Ability to multitask and navigate multiple systems simultaneously, including proficiency in Microsoft Office and call center software
- Familiarity with medical terminology and insurance processes is a plus
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related call center or customer service role
- Additional certifications in healthcare or customer service
- Proficiency in a second language
- Experience with healthcare claims processing or insurance verification
- Strong problem-solving skills and the ability to work independently
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #WorkLifeBalanceAbout the company
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