Remote Jobs
Call Center Agent New England States Only
7 days agoWhat's your preference?
Job Description
- Req#: CALLC001404
Employer Industry: Customer Engagement and Contact Center Solutions
Why consider this job opportunity:
- Salary up to $19.00 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Supportive and collaborative work environment
- Chance to provide premier customer service and make a positive impact on client satisfaction
What to Expect (Job Responsibilities):
- Answer inbound calls from customers regarding the new community energy program, addressing program questions and billing inquiries
- Deliver exceptional customer service using strong written and verbal communication skills
- Develop a thorough understanding of assigned programs and customer service complexities
- Ensure compliance with contractual and Service Level Agreements
- Maintain effective working relationships with coworkers, clients, and customers
What is Required (Qualifications):
- Strong customer service skills, with diplomacy and tact
- Organized and detail-oriented, with analytical skills for data entry and written program information
- Strong verbal and written communication skills for logging calls and live chat
- Ability to become proficient with Excel, Microsoft Dynamics CRM, and keyboard shortcuts
- Minimum of 2 years of customer service experience preferred; High School Diploma required
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish is a plus
- Education level of an Associate's Degree or above
#CustomerService #RemoteWork #CareerAdvancement #ContactCenter #BilingualOpportunity
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