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Job Description
- Req#: 1453
Employer Industry: Call Center Services
Why consider this job opportunity:
- Opportunity for career advancement within a dynamic organization
- Supportive and collaborative work environment
- Work in a fast-paced environment that fosters personal growth
- Chance to enhance customer service skills and problem-solving abilities
- Flexible scheduling, including the possibility of working weekends and holidays
What to Expect (Job Responsibilities):
- Accept and process emails, service requests, and updates from clients or technicians
- Accurately document call information in the database and update customers on service status
- Troubleshoot various service tickets and escalate unresolved issues as necessary
- Assist Field Service Technicians with service tickets and manage lock access
- Coordinate with Field Service to provide timely updates to clients on open service calls
What is Required (Qualifications):
- Must be able to multi-task in a fast-paced call center environment
- Minimum educational requirement: High school diploma or equivalent
- Previous experience in a call center is preferred
- Proficient in Microsoft applications, including Windows, Word, Outlook, and Excel
- Strong verbal and written communication skills with attention to detail
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, demonstrating above-and-beyond service
- Proven ability to work independently with minimal supervision
- Strong conflict resolution and problem-solving skills
- Ability to maintain confidentiality and professionalism in all interactions
#CallCenter #CustomerService #CareerAdvancement #ProblemSolving #FlexibleScheduling
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