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Call Center Analyst
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Job Description
- Req#: R0778397
Employer Industry: Health Solutions
Why consider this job opportunity:
- Salary up to $93,574.00
- Eligible for CVS Health bonus, commission, or short-term incentive program
- Comprehensive benefits including affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan
- No-cost wellness programs and confidential counseling services available for all colleagues
- Opportunities for career advancement and growth within a leading health solutions company
- Supportive and inclusive work environment that values diversity and belonging
What to Expect (Job Responsibilities):
- Analyze call trends and identify systemic issues to drive operational improvements
- Manage a work queue and close claims efficiently
- Take calls and provide professional communication with stores and distribution centers
- Create correspondence to distribution centers and various departments across corporate teams
- Collaborate cross-functionally to resolve escalations and streamline processes
What is Required (Qualifications):
- Minimum of 1 year of experience working in a call center environment
- Minimum of 1 year of technical or analytical experience utilizing tools such as Excel, SQL, ThoughtSpot, or Snowflake
- Proficiency in Microsoft Outlook, Excel, Access, and mainframe systems
- Strong organizational skills to manage personal work queue and meet productivity metrics
- Reliable attendance and ability to perform additional tasks as directed by supervisor or manager
How to Stand Out (Preferred Qualifications):
- Familiarity with supply chain operations or logistics workflows
- Prior experience in a customer service or call center environment
- Demonstrated ability to identify process improvement opportunities
- Strong problem-solving skills and comfort working in a cross-functional team
#HealthSolutions #CallCenter #CareerOpportunity #CompetitivePay #EmployeeBenefitsAbout the company
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