Remote Jobs
Call Center & Contact Center Professionals
What's your preference?
Job Description
- Req#: 8A04371A58
Employer Industry: Call Center and Customer Service Operations
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization, with clear progression pathways to senior leadership roles
- Comprehensive health care plan including medical, dental, and vision coverage
- Retirement plan options available, including 401k and IRA
- Paid time off for vacation, sick days, and public holidays
- Supportive training and development programs to enhance your skills
- Flexible work arrangements, including on-site, hybrid, and remote options
What to Expect (Job Responsibilities):
- Lead and optimize day-to-day contact center operations across various communication channels
- Manage team leaders and supervisors, driving performance through coaching and KPIs
- Improve customer experience metrics while balancing cost and service levels
- Implement quality assurance frameworks and continuous improvement plans
- Monitor and report on operational metrics, presenting actionable plans for improvement
What is Required (Qualifications):
- High school diploma or GED required; associate or bachelor's degree in a related field preferred
- 5-12+ years of experience in call center or contact center environments, with 2-6+ years in leadership roles
- Strong skills in people leadership, performance management, and change leadership
- Proficiency in workforce management fundamentals and customer experience improvement
- Professional English language skills required; additional languages are a plus
How to Stand Out (Preferred Qualifications):
- Experience with KPI-driven operations management and continuous improvement methodologies (Lean/Six Sigma exposure)
- Familiarity with CRM and ticketing platforms such as Salesforce or Zendesk
- Knowledge of contact center platforms and reporting/analytics tools
- Experience in stakeholder management and business communication
#CallCenterJobs #CustomerService #LeadershipOpportunities #FlexibleWork #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.