Remote Jobs
Call Center Collections Specialist
This job is now closed
Job Description
- Req#: 3221553
Employer Industry: Healthcare Collections
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home while residing in Wisconsin
- Supportive and collaborative team environment
- Chance to make a positive impact on patient financial well-being
- Engaging training and professional development opportunities
What to Expect (Job Responsibilities):
- Place and receive phone calls to/from patients to collect payment for medical expenses, negotiating repayment terms
- Collect and document demographic, insurance, and relevant information from patients using internal technology platforms
- Engage in active listening with callers, clarifying information and diffusing upset patients as necessary
- Educate patients on the healthcare revenue cycle and repayment programs
- Follow department processes and procedures in compliance with industry laws and regulations
What is Required (Qualifications):
- High School Diploma or GED required
- Minimum of 1 year of experience in a customer service capacity
- Minimum of 1 year of experience contributing to a team culture of learning and growth
- Basic understanding of contact center processes and techniques
- Exposure to the collections industry, healthcare revenue cycle, and medical insurance and billing processes and terminology
How to Stand Out (Preferred Qualifications):
- Experience in the healthcare revenue cycle or collections industry
- Familiarity with medical insurance and billing processes
- Strong problem-solving skills and ability to work under pressure
- Excellent communication and interpersonal skills
- Commitment to maintaining confidentiality and integrity
#HealthcareCollections #CustomerService #RemoteWork #CareerGrowth #ProfessionalDevelopment
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