Remote Jobs

Call Center Coordinator


PayCompetitive
LocationKentucky
Employment typeFull-Time
  • Job Description

      Req#: 4217365
      Job Title: Contact Center Coordinator

      Work Schedule:

      Full-Time office hours are defined by region

      Employment Classification: Non-exempt, Hourly

      Status: Full-Time

      Position Summary

      The Contact Center Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.

      Summary of Duties and Responsibilities:
      • Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
      • Enter patient demographics, insurance, and referral information into EMR
      • Cancel and reschedule appointments, as assigned
      • Work as directed/as needed
      • Maintain and follow HIPAA policies and procedures
      • Other relevant duties as assigned by the Manager/Director
  • About the company

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