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Call Center Integrator
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Job Description
- Req#: R-00172587
Employer Industry: Healthcare Technology Services
Why consider this job opportunity:
- Salary up to $157,450.00
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Collaborative and innovative work environment focused on cutting-edge technology
- Chance to make a significant impact on healthcare delivery for Military Health System beneficiaries
What to Expect (Job Responsibilities):
- Design, implement, and maintain integrations between call center systems, including telephony platforms and CRM tools
- Monitor call center systems to ensure optimal performance and uptime
- Identify opportunities to streamline call center workflows through automation and system enhancements
- Configure and maintain reporting tools to provide insights into call center performance metrics
- Ensure compliance with industry regulations and implement security measures to protect customer data
What is Required (Qualifications):
- Bachelor's degree (or equivalent work experience) and 4+ years of experience supporting and administering Salesforce environments
- Strong technical skills in Salesforce and related server administration
- Experience with AWS infrastructure
- Excellent problem-solving and troubleshooting skills
- Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with IVR capabilities, preferably Amazon Connect
- Experience with AWS GovCloud
- Experience supporting cloud environments hosting software developed using Agile techniques
- Veteran/military retiree and/or military spouse or experience working with military communities
- Experience in or supporting a Contact Center or healthcare environment
#HealthcareTechnology #RemoteWork #CareerGrowth #MilitaryHealth #AWSIntegration
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