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Call Center Manager - Remote OH
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Job Description
- Req#: 34438
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $108,100 per year
- Opportunity for career advancement and growth within the organization
- Flexible vacation policy and comprehensive health benefits
- 401(k) employer match and educational assistance programs
- Work in a collaborative and innovative environment
- Lead a remote team in a fast-paced, high-volume setting
What to Expect (Job Responsibilities):
- Oversee day-to-day operations of the Ohio FI Provider Services Call Center, ensuring compliance with service level agreements and quality metrics
- Lead, coach, and manage remote customer support staff, serving as an escalation point for complex provider issues
- Develop and manage staffing models and schedules to meet call volume demand
- Partner with cross-functional teams to drive operational improvements and optimize call center performance
- Communicate provider feedback, performance data, and operational insights to leadership
What is Required (Qualifications):
- Bachelor's degree or equivalent combination of education and experience; degree in business management, healthcare administration, or related field preferred
- Nine (9)+ years of customer service or call center operations experience, including five (5)+ years of leadership or supervisory experience managing remote teams
- Strong knowledge of Medicaid operations, including functional understanding of Medicaid claims processing
- Experience using customer relationship management systems (ServiceNow required)
- Ability to create and analyze data using SQL; experience with remote desktop server environments preferred
How to Stand Out (Preferred Qualifications):
- Experience using Vue360 as a customer relationship management system
- Previous experience in a high-volume call center environment
#HealthcareTechnology #CallCenterManagement #RemoteWork #CareerGrowth #LeadershipOpportunityAbout the company
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