What's your preference?
Job Description
- Req#: BC4F1361F8
Employer Industry: Telecommunications and Retail Sales Support
Why consider this job opportunity:
- Full-time position with a structured schedule: Monday - Friday, 9 AM - 5 PM
- Medical, Dental, Vision, and Life insurance available from day one
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Opportunities for advancement and promotion from within
- Remote work flexibility with international travel required 1-2 weeks per quarter
What to Expect (Job Responsibilities):
- Manage daily, weekly, monthly, and yearly agent scheduling and activities to maximize productivity
- Oversee the implementation and execution of quality assurance programs and assessments
- Collect, analyze, and evaluate call center statistics and prepare performance reports
- Monitor and improve support request handling and transfer processes
- Maintain and enhance call center operations through action plans and system audits
What is Required (Qualifications):
- Minimum 5 years of proven experience as a call center manager or in a similar position
- Demonstrated competence in call center staff scheduling
- Proficient in call center equipment and software programs, including CRM and IVR systems
- Solid understanding of performance evaluation and customer service metrics
- Outstanding interpersonal, oral, and written communication skills
How to Stand Out (Preferred Qualifications):
- Pertinent and related call center certifications
- Bilingual in Spanish
- Proficient in Microsoft Office, including Word and Excel
#Telecommunications #CallCenterManagement #RemoteWork #CareerGrowth #CustomerServiceExcellence
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.