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Job Description
- Req#: EA8F023FF2
Employer Industry: Telecommunications and Retail Services
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Remote position available throughout the United States
- Comprehensive benefits including medical, dental, vision, and life insurance effective from the first day of employment
- 401k Plan with employer matching and an Employee Profit Sharing Program
- Paid vacation, personal/sick days, and bereavement time
- 50% AT&T wireless discount and paid training
What to Expect (Job Responsibilities):
- Manage agent scheduling, activities, objectives, and resource planning to maximize productivity
- Oversee and execute quality assurance (QA) programs and assessments
- Analyze call center statistics and prepare performance reports summarizing data and trends
- Monitor and improve support request handling and transfer processes
- Maintain and enhance call center operations through action plans and system audits
What is Required (Qualifications):
- Minimum 5 years of proven experience as a call center manager or in a similar position
- Proficient in call center equipment and software programs, including CRM and IVR systems
- Knowledge of performance evaluation and customer service metrics
- Strong interpersonal, oral, and written communication skills
- Excellent organizational and leadership skills with problem-solving abilities
How to Stand Out (Preferred Qualifications):
- Pertinent call center certifications
- Bilingual Spanish is preferred but not required
- Experience in basic financial analysis related to call center operations
#Telecommunications #CallCenterManagement #RemoteWork #CareerGrowth #EmployeeBenefits
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