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Call Center - Member Contact Center Rep 1 - Part Time - Remote - (AK,AZ,NV,TX,WA,WY)
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Job Description
- Req#: 10310
Employer Industry: Credit Union
Why consider this job opportunity:
- Sign-on bonus available for eligible external applicants
- Salary up to $29.17 based on geographic location and experience
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) matching and tuition reimbursement for continued education
- Opportunity for career advancement through continuous improvement activities
- Supportive work environment that values member service and teamwork
What to Expect (Job Responsibilities):
- Provide timely and efficient service to members via phone, mail, and other communication channels
- Process various member transactions including deposits, withdrawals, and loan payments
- Consult with members to identify needs and recommend appropriate financial products and services
- Perform account maintenance tasks such as updating personal information and managing joint ownership
- Maintain confidentiality of member information and report any suspicious activity
What is Required (Qualifications):
- Minimum of 1 year of retail experience with a proven track record in service and sales
- Basic understanding of financial products and services
- Strong verbal and written communication skills with attention to grammar and spelling
- Competent in Microsoft Office applications (Word, Outlook, Excel) and ability to operate a webcam
- Strong interpersonal skills with the ability to listen and understand member needs
How to Stand Out (Preferred Qualifications):
- Experience in a member service role within a financial institution
- Ability to work collaboratively with other departments as a team player
- Genuine interest in helping members and providing empathetic service
- Willingness to engage in continuous learning and improvement activities
- Professional demeanor with a personable approach to member interactions
#CreditUnion #MemberService #CareerOpportunity #CompetitivePay #BenefitsPackage
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