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Call Center Quality and Training Specialist
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Job Description
- Req#: 45610
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $73,000.00
- Opportunity for career advancement and growth within the organization
- Generous benefits package including medical, dental, vision, and pharmacy
- Discretionary annual bonuses and merit increases
- Supportive work environment focused on employee and family well-being
- Comprehensive training and quality oversight role with direct impact on patient experience
What to Expect (Job Responsibilities):
- Perform quality audits on all interactions between patients and Call Center team members
- Ensure standards of scheduling accuracy and patient experience are met and exceeded
- Provide ongoing feedback and coaching to staff regarding performance issues
- Assist in the facilitation of training classes and develop new training materials
- Prepare and analyze internal quality reports for management review
What is Required (Qualifications):
- Associate's degree in Business or related field, or at least 2 years of relevant work experience
- Minimum of 2 years of relevant work experience in healthcare, customer service, managed care, or medical insurance
- Excellent communication, interpersonal, and problem-solving skills
- Demonstrated technical competency in Microsoft Office and hospital systems
- Comprehensive understanding of call center operations
How to Stand Out (Preferred Qualifications):
- Experience in providing coaching and training in a corporate environment
- Ability to evaluate and motivate team members through best practices
- Strong organizational skills to prioritize and complete assigned work efficiently
#HealthcareServices #CallCenter #QualityAssurance #CareerOpportunity #EmployeeWellBeing
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