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Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
This job is now closed
Job Description
- Req#: R1488765
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Salary of $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- 100% remote work from home flexibility
- Collaborative and inclusive corporate culture that values diversity
- Chance to make a positive impact on patient support programs
- Work within a leading global provider in clinical research and healthcare intelligence
What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals
- Provide initial support for customer requests via telephone, email, and fax
- Assess user issues and deliver first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate areas
- Recognize operational challenges and recommend solutions to management
What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification
- Minimum of 3 years of call center experience
- Experience in medical claim processing is a plus
How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience in customer service within the healthcare industry
#LifeSciences #HealthcareSupport #RemoteWork #PatientCare #DiversityInclusion
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