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Call Center Representative - Baton Rouge, LA - Remote
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Job Description
- Req#: 33225
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $41,600 per year
- Generous and flexible vacation policy
- 401(k) employer match and comprehensive health benefits
- Opportunity for career advancement through leadership and technical development academies
- Primarily remote position with flexible work hours
- Supportive work environment that values collaboration and innovation
What to Expect (Job Responsibilities):
- Handle a high volume of inbound calls and provide accurate assistance to healthcare providers
- Meet performance standards, resolving 92% of provider calls within 3-5 minutes
- Communicate professionally and efficiently to resolve provider issues
- Accurately log and track all call interactions in the designated call tracking system
- Collaborate with team members to meet departmental goals
What is Required (Qualifications):
- High School Diploma or equivalent (GED)
- 1-2 years of experience in customer service or a call center environment
- Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
- Experience working with Medicaid programs
- Familiarity with medical claims processing or review
How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare-related call center
- Advanced proficiency in Microsoft Office applications
- Knowledge of Medicaid billing and policy requirements
- Strong problem-solving skills in fast-paced environments
- Experience with call tracking systems
#HealthcareServices #CustomerSupport #RemoteWork #CareerGrowth #FlexibleBenefitsAbout the company
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