Remote Jobs
Call Center Representative
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Job Description
- Req#: 403660
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Comprehensive health, dental, and vision benefits
- 2 retirement plans to secure your future
- Paid vacation and sick time for work-life balance
- Adoption assistance and wellness program to support your personal needs
- Opportunity for remote work after initial onsite training
- Work with a dedicated team in a mission-driven environment
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for patients, providing appointment scheduling and operational support
- Deliver exceptional customer service aligned with the employer's mission and service standards
- Handle incoming requests, assessing patient needs to schedule, cancel, or reschedule appointments while maintaining confidentiality
- Communicate effectively with the clinical care team on behalf of patients
- Manage multiple tasks and prioritize effectively in a fast-paced environment
What is Required (Qualifications):
- Minimum of 6 months of office and/or call center, customer service, or healthcare experience
- Familiarity with medical terminology and proficiency in Microsoft Office products
- Proven excellent customer service, communication, and organizational skills
- Ability to problem-solve, multi-task, and maintain confidentiality
- Basic computer skills, including navigating websites and keyboarding
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or healthcare customer service environment
- Knowledge of the employer's system and providers for efficient appointment scheduling
- Experience handling emergent calls and situations
- Strong team collaboration skills with a positive attitude
- Comfort with ambiguity and flexibility in a dynamic work environment
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #TeamEnvironment
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