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Job Description
- Req#: 39175213
Employer Industry: Retail (Menswear and Tuxedo Rental)
Why consider this job opportunity:
- Eligible for comprehensive healthcare benefits including medical, dental, and vision
- Retirement savings plan with company match (401k)
- Paid time off for sick leave, vacation, and holidays
- Opportunity for career advancement and growth within the organization
- Employee merchandise discounts available
- Flexible remote work option available within the U.S.
What to Expect (Job Responsibilities):
- Receive and respond to incoming calls with a friendly and welcoming attitude
- Utilize tact and sound judgment to resolve customer and store inquiries
- Maintain up-to-date product knowledge and policy information
- Document all customer interactions accurately in the CRM
- Meet service levels and quality survey scores while providing exceptional customer experience
What is Required (Qualifications):
- High school diploma or equivalent required
- 1-2 years' experience in a customer-focused role
- Professional communication skills required, both written and verbal
- Ability to handle sensitive and confidential information
- Proficient use of Microsoft Office programs including Word, Excel, and Outlook
How to Stand Out (Preferred Qualifications):
- Bilingual (English/French or English/Spanish) a plus
- Well-developed problem analysis skills
- Ability to gather and summarize data, find solutions, and prioritize work
- Ability to handle multiple tasks and systems while paying attention to detail
#Retail #CustomerService #CareerOpportunity #HealthcareBenefits #RemoteWork
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